Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

KAWALJIT SINGH GURCHARN SINGH

Montreal

Summary

Experienced and dependable with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments.

Ready to contribute to a dynamic team and make a positive impact. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking opportunities to enhance abilities while contributing to company growth. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

17
17
years of professional experience

Work History

Professional Car Detailer

TOP JOB
Montreal
04.2024 - Current
  • Mixed cleaning solutions, abrasive compositions, or other compounds according to formulas.
  • Inspected vehicles thoroughly before and after detailing to ensure quality of work.
  • Vacuumed car interiors to remove dirt and debris.
  • Polished vehicle exteriors to remove scratches and swirl marks, restoring shine.
  • Conducted thorough interior and exterior cleaning and detailing of vehicles to enhance appearance.
  • Applied waxes or masking materials to vehicles to preserve, protect or restore color or condition.
  • Customized detailing services based on vehicle condition and customer requests.
  • Inspected vehicle to verify pristine appearance for customer.
  • Washed wide range of vehicles each day.
  • Ordered and restocked supplies to keep workplace operating smoothly.
  • Removed minor flaws in refinish using sanding and buffing.
  • Communicated effectively with customers regarding services offered by the business.
  • Waxed exterior of vehicles, removed compound with soft cloth and buffed to brilliant shine.
  • Drove vehicles to or from workshops or customer workplaces or homes.
  • Applied waxes, sealants, and protective coatings to preserve paint and interior surfaces.
  • Maintained inventories of cleaning supplies.
  • Assisted in training new detailers on techniques and company procedures.
  • Utilized steam cleaners and vacuums for deep cleaning of carpets, upholstery, and other surfaces.
  • Applied protective treatments such as sealants and rust inhibitors to extend the life of vehicle paint finishes.
  • Followed all company policies related to health and safety standards while performing duties.
  • Cleaned and conditioned leather, vinyl, and other interior materials.
  • Removed tar spots from car exteriors using special solvents and cleaners.
  • Cleaned undercarriage components using pressure washers and degreasers.
  • Scheduled detailing appointments and managed time effectively to meet customer demands.
  • Managed inventory of cleaning supplies and equipment, ensuring availability for tasks.
  • Maintained cleanliness and presentation of stockroom and organized chemical racks by size, style and color for visual appeal.
  • Conducted detailed interior and exterior cleaning of cars, including vacuuming, dusting, polishing, and waxing surfaces.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Monitored operation of cleaning machines and stopped machines or notified supervisors when malfunctions occurred.
  • Checked vehicles prior to service and immediately afterward to identify damages.
  • Adhered to safety protocols and guidelines to prevent damage to vehicles and personal injury.
  • Trained new employees on proper use of cleaning products and techniques.
  • Used steam cleaning equipment to remove dirt from engine and engine compartment.
  • Ensured work area was clean before leaving the premises at the end of each shift.
  • Operated computer systems to enter customer information into database system.
  • Kept detailed records of services performed on each vehicle for billing and tracking purposes.
  • Cleaned and polished vehicle windows.
  • Maintained inventory of detailing supplies, ordered new materials when needed, and disposed of hazardous waste in accordance with safety regulations.
  • Removed stickers and decals from vehicle exteriors without damaging paint.
  • Assessed customer requests and provided recommendations on services that would best meet their needs.
  • Repaired minor scratches on vehicle exteriors using appropriate fillers and paints.
  • Provided customer service, explaining detailing processes and addressing concerns.
  • Utilized a variety of tools including buffers, polishers, steamers, brushes, scrapers and other specialized equipment to clean vehicles.
  • Adhered strictly to company guidelines regarding pricing structure for detailing services.
  • Provided excellent customer service at all times by responding promptly to inquiries.
  • Cleaned cars both externally and internally by hand or with use of automated equipment.
  • Polished headlights to restore clarity and shine to headlights lenses.

CLOTHING BOUTIQUE CO OWNER

RONAQ FASHION BOUTIQUE
KUALA LUMPUR
03.2021 - 12.2023
  • Implemented effective loss prevention measures to protect against theft or damage of merchandise.
  • Collaborated with other departments within the organization to coordinate promotional campaigns across multiple channels.
  • Maintained excellent visual merchandising standards throughout the store to maximize sales potential.
  • Supervised staff and coached team members in expectations for serving customers in luxury branded store.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Provided training and guidance to staff on product knowledge, customer service techniques, and sales strategies.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Cultivated loyal customer base by providing excellent customer service.
  • Trained staff to have extensive product knowledge and upselling skills.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Advised customers on style and trends.
  • Delegated work to staff, setting priorities and goals.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Engaged customers through social media networks to promote new products and special offers.
  • Managed budgets for all operational expenses related to running the boutique.
  • Set pricing structures according to market analytics and emerging trends.
  • Prepared staff work schedules and assigned team members to specific duties.

Restaurant and Bar Director

SARKAR BAR AND RESTAURANT
KUALA LUMPUR
02.2019 - 12.2023
  • Provided exceptional customer service to patrons in the bar area.
  • Managed daily cash handling activities such as deposits and credit card reconciliations.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Analyzed financial data related to sales volumes, costs of goods sold and profitability.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Coordinated catering services for private parties hosted at the bar location.
  • Restocked beer and liquor regularly and after special events.
  • Explained goals and expectations required of trainees.
  • Conducted regular meetings with staff to discuss operations, goals and objectives.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Negotiated contracts with vendors for the purchase of liquor, beer and wine products.
  • Trained new employees to perform duties.
  • Oversaw hiring process for new employees including interviewing candidates and conducting background checks.
  • Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Handled cash transactions accurately according to established procedures.
  • Increased profits by overseeing inventory and strategically increasing menu prices.
  • Investigated any incidents occurring within the bar area ensuring that appropriate disciplinary action was taken when necessary.
  • Ordered liquor, beer and wine supplies to maintain an adequate stock level.
  • Complied with health codes, sanitation requirements, and license regulations while streamlining productivity initiatives.
  • Increased revenue by promoting additional products and assisting with beverage menu.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Implemented strategies for increasing sales revenues within the bar area.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Freelancer Car Sales

PSM79 RESOURSES
KUALA LUMPUR
01.2017 - 12.2023
  • Identified needs of customers promptly and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Greeted customers and provided product information.
  • Conducted test drives for prospective buyers.
  • Assisted customers in making informed decisions about the cars they were interested in purchasing.
  • Inspected vehicles regularly to ensure they met safety standards prior to being put up for sale.
  • Developed relationships with potential buyers through phone calls and emails.
  • Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
  • Prepared merchandise for purchase or rental.
  • Met with potential customers to inquire about car preferences, assess financial limitations and offer information about vehicle choices.
  • Negotiated prices with customers who wanted to buy used cars from the dealership's lot.
  • Prepared sales contracts, collected payments and coordinated vehicle delivery with service department.
  • Researched local, state, and federal laws regarding auto sales regulations when necessary.
  • Maintained customer satisfaction by providing prompt, reliable service.
  • Checked purchased vehicles at delivery time for damage and completed remaining preparations.
  • Explained differences between models to clients, comparing and discussing capabilities and features.
  • Advised customers on financing options and warranties available for their purchase.

LOAN RECOVERY MANAGER

KUDRAT PARTNERS & CO.
KUALA LUMPUR
02.2010 - 12.2016
  • Negotiated settlements with customers who have delinquent accounts in order to reduce outstanding balances owed by the company.
  • Conducted regular meetings with team members to review and assess progress of recovery initiatives.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Established key performance indicators for measuring success in achieving organizational objectives related to recovery efforts.
  • Worked closely with legal counsel regarding potential litigation matters involving customers who are delinquent on their obligations.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Produced thorough, accurate and timely reports of project activities.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Interviewed, hired and trained employees in various roles.
  • Conducted employee evaluations to offer personalized feedback and coaching.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Created reports summarizing progress against established goals and objectives.
  • Authored and disseminated departmental reports and statistics compliant with policy and privacy standards.
  • Assisted with the development of financial models used in forecasting future cash flows from recoveries.
  • Implemented quality control measures to uphold company standards.
  • Developed strategies to improve collections processes while ensuring compliance with applicable laws and regulations.
  • Trained new staff on proper use of collection software applications as well as effective debt collection techniques.
  • Managed the development, implementation, and maintenance of policies, procedures, standards, systems, processes, and tools related to recovery activities.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Directed and supported internal case management and client advocacy.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Reviewed daily collection activities for accuracy and effectiveness.
  • Assigned work and monitored performance of project personnel.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked effectively in team environments to make the workplace more productive.
  • Worked with cross-functional teams to achieve goals.

Operations Manager

KIDS ART AND FUN ZONE
KUALA LUMPUR
08.2008 - 01.2010
  • Created detailed timelines for events based on scope of work required by each department involved in process.
  • Facilitated smooth on-site operations, resolving unforeseen issues promptly to avoid disruptions.
  • Prepared post-event reports summarizing attendee feedback and other key metrics.
  • Managed event timelines, ensuring all milestones are met and communicated to relevant parties.
  • Designed contracts, collected fees, and booked venues for events.
  • Created program activities, agendas and budgets based on client requirements.
  • Supported accurate financial recordkeeping by closely checking bills and approving payments.
  • Recruited sponsors for events and planned scope of involvement, financial tie-ins and promotional aspects for mutual benefit.
  • Negotiated contracts with vendors, securing favorable terms and cost-effective services for event essentials.
  • Maintained adherence to client-event requirements through delegation, prioritizing and management of production phases from concept to execution.
  • Arranged security, printing and supply vendors to meet unique requirements of each event.
  • Selected catering services for different types of events, balancing cost, menu and term options against client demands.
  • Coordinated with vendors to ensure timely delivery of materials for events.
  • Managed on-site logistics during events, such as registration set-up, audio and visual equipment setup and breakdown.

Education

High School Diploma -

SOUTHCOAST INTERNATIONAL UNIVERSITY
KUALA LUMPUR
12-2009

Skills

  • Customer service
  • Problem solving
  • Communication skills
  • Quality assurance
  • Reliable and responsible
  • Teamwork
  • Work planning
  • Goal driven
  • Time management abilities
  • Problem-solving abilities

Accomplishments

  • BEST CREDIT COLLECTION MANAGER
  • GOOD AT WORK ATTENDANCE

Languages

English
Native/ Bilingual
BAHASA MALAYSIA
Native/ Bilingual
Punjabi
Native/ Bilingual
Hindi
Professional
German
Professional

Timeline

Professional Car Detailer

TOP JOB
04.2024 - Current

CLOTHING BOUTIQUE CO OWNER

RONAQ FASHION BOUTIQUE
03.2021 - 12.2023

Restaurant and Bar Director

SARKAR BAR AND RESTAURANT
02.2019 - 12.2023

Freelancer Car Sales

PSM79 RESOURSES
01.2017 - 12.2023

LOAN RECOVERY MANAGER

KUDRAT PARTNERS & CO.
02.2010 - 12.2016

Operations Manager

KIDS ART AND FUN ZONE
08.2008 - 01.2010

High School Diploma -

SOUTHCOAST INTERNATIONAL UNIVERSITY

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KAWALJIT SINGH GURCHARN SINGH