Kamalpreet Kaur
Sheffield,England
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
SFC Group Of Institutes
01.2023 - 08.2023
- Handled and processed cash and credit card transactions.
- Completed all point of sale opening and closing procedures.
- Suggested alternate products based on cost, availability and specification.
- Ensured continuous provision of service and customer satisfaction.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Answered customer phone calls promptly and in an appropriate manner.
- Responded to all customer inquiries thoroughly and professionally.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Handled all customer relations issues in gracious manner and in accordance with company policies.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
Caregiver
Lala Lajpat Rai Rojgar Sanstha
10.2021 - 12.2022
- Assisted patients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with patient to deliver emotional support and companionship.
Education
Bachelor of Science - Biotechnology
PCTE Group of Institute
Ludhiana04.2021
Skills
- Microsoft Office (Word, Excel, Powerpoint)
- Billing Adjustments and Refunds
- Customer Relationship Management
- Problem Resolution
- Customer Service and Assistance
- Communication (Fluent in English, Hindi and Punjabi)
- Multitasking and Organization
- Personal Care Assistance
Timeline
Customer Service Associate
SFC Group Of Institutes
01.2023 - 08.2023
Caregiver
Lala Lajpat Rai Rojgar Sanstha
10.2021 - 12.2022
Bachelor of Science - Biotechnology
PCTE Group of Institute
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