Kawaljeet Singh
Automation Specialist
Paris,Ontario
Summary
Experienced CRM Solutions Strategist with a proven track record in managing client relationships, implementing CRM systems, and optimizing business processes. Skilled at leading cross-functional teams and utilizing data to drive business results. Demonstrated expertise in CRM platforms such as HubSpot and Salesforce, with a passion for leveraging technology to streamline operations and enhance overall business outcomes. Proficient in building personalized marketing journeys and leveraging automation workflows to maximize efficiency.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
8
8
Certifications
Work History
CRM Solutions Strategist
Flawless Inbound
5 2022 - 3 2024
- Managed and optimized CRM/ERP implementations (HubSpot, Salesforce, NetSuite) to meet clients' revenue operations and business objectives.
- Designed and implemented automation workflows within HubSpot to streamline marketing, sales, and customer service processes, reducing manual tasks and improving operational efficiency.
- Leveraged AI tools and algorithms for predictive analytics, helping clients anticipate customer behaviors and adjust strategies accordingly.
- Spearheaded a comprehensive data quality initiative, standardizing and cleansing data across HubSpot modules to ensure accuracy and consistency.
- Actively contributed to company growth by leveraging insights from customer data within the CRM system for strategic decision-making.
- Boosted CRM adoption by streamlining processes and providing comprehensive training to team members.
- Advanced use of Microsoft Excel for complex data analysis, leveraging pivot tables, VLOOKUP, macros, and other advanced spreadsheet functions to deliver actionable insights.
- Delivered training and mentorship to sales and marketing teams on CRM tools, enhancing productivity and optimizing usage.
- Developed customized reports for improved sales forecasting and accurate performance tracking.
Data Analyst
6ixCloud
12.2020 - 11.2021
- Built Tableau dashboards to monitor performance, leading to a 10 percent increase in key metric accuracy and faster decision-making across teams.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Integrated multiple sources of disparate data into cohesive datasets using ETL processes, improving overall analytic capabilities.
- Used statistical methods to analyze data and generate useful business reports.
Data Analyst
We Can Win
04.2020 - 08.2020
- Utilized Excel spreadsheets to perform data wrangling and data mining.
- Developed a working knowledge of Python for data analysis using Pandas and NumPy.
- Developed queries and automation scripts in Python and SQL to streamline data cleansing and enrichment processes.
Education
Diploma in Cloud Computing for Big Data - Computer Science
Lambton College Toronto
Toronto, ON 05.2019 - 08.2020
Bachelor of Science - Computer Science
Guru Nanak Dev University
Amritsar, Punjab 05.2014 - 05.2017
Skills
- Product Marketing: Product Positioning, Go-to-Market Strategy, Sales Enablement
- Analytics and Reporting: SQL, Looker, Tableau, Real-time Monitoring Dashboards
- CRM Systems: HubSpot, Salesforce, Data Integration, Automation, API Integration
- Marketing Automation: Pardot, Salesforce, HubSpot Workflow Automation
- Email Marketing: SEO, HTML, CSS, Email KPIs, and Conversion Metrics
- Project Management: Jira, Trello, Asana, Slack
- Interpersonal Skills: Strong Analytical and Debugging Skills — Excellent Written and Oral Communication
- Content Management: Content Strategy, Content Calendar Management, High-Quality Content Creation
Certification
HubSpot Architecture I: Data Models and APIs
Languages
English
Timeline
Data Analyst
6ixCloud
12.2020 - 11.2021
Data Analyst
We Can Win
04.2020 - 08.2020
Diploma in Cloud Computing for Big Data - Computer Science
Lambton College Toronto
05.2019 - 08.2020
Bachelor of Science - Computer Science
Guru Nanak Dev University
05.2014 - 05.2017
CRM Solutions Strategist
Flawless Inbound
5 2022 - 3 2024
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