Kawaljeet Kaur

Hospital

Ambala , Haryana

11.2015 - 08.2019

Scheduled appointments for patients using the electronic health records system.
Worked collaboratively with other departments such as billing, coding, clinical documentation improvement specialists when necessary.
Developed strategies for improving customer experience while maintaining compliance standards.
Assisted in checking patient's insurance eligibility prior to their appointment.
Responded promptly to emails, voicemails, and faxes from customers seeking assistance or advice.
Processed paperwork related to medical claims processing including authorizations, referrals, pre-certifications.
Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
Collected payments from patients and entered them into the billing system accurately.
Assisted with training new staff members on policies and procedures related to customer service roles within the organization.
Verified patient demographic information in order to ensure accuracy of data entry.
Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.