KAWALJEET KAUR

Trained in Data Entry, Bilingual printing,Bilingual Offline, Filing, Purging and Production Areas of Data Centre. Trained on floor, Layup and Ticketing.

• Transferred data from hard copy formats into computer files and database systems
• Entered data by inputting alphabetic and numeric information using established procedures
• Verified data inputs against internal quality standards and industry regulatory requirements
• Entered client information into databases quickly with minimal errors
• Performed more than 2000 words hourly 10-key actions while maintaining 1-2% error rate.
• Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
• Inspected, verified and documented quantifiable characteristics of finished goods by comparing against customer specifications and company quality standards.
• Created and maintained several databases to track statistical data.
• Inspected incoming products for adherence to labeling laws and company quality standards.
• Trained and coached existing and new employees on multiple investigative case types and internal control processes.
• Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
• Collected and analyzed activity data and initiated, developed and recommended improvements to systems, processes and procedures to increase productivity and reduce cost.

• Increased accuracy by verifying data while processing incoming and outgoing checks and wire transfers
• Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations
• Arranged travel and hotel accommodations for international and domestic business meetings and trips
• Conducted market surveys and industry studies to identify need and demand for new clientele
• Greeted visitors or callers daily to handle inquiries or direct to appropriate persons
• Developed administrative processes to achieve organizational objectives and improve office efficiency
• Organized and maintained filing and document management systems by coordinating, archiving and purging files
• Monitored attendance records by taking note of staff vacation time, sick days and personal days
• Maintained inventory in administrative building supply closet to prevent shortages of supplies
• Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.

• Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service
• Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction
• Maintained inventory in administrative building supply closet to prevent shortages of supplies
• Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information.

• Multitasking and prioritization
• Legal administrative support
• Data entry
• Staff training and development current
• Increased accuracy by verifying data while processing incoming and outgoing checks and wire transfers
• Prepared packages for shipment by generating invoices and setting up courier deliveries
• Met or exceeded call speed, accuracy and volume benchmarks on consistent basis
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints
• Implemented services to assist company in maintaining exceptional client service ratings on external audits
• Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction
• Strengthened team performance and productivity by training and inspiring team members
• Documented conversations with customers to track requests, problems and solutions
• Educated clients on how to navigate company systems and work within established frameworks to obtain desired services
• Evaluated customer account information to assess current issues and determine potential solutions.