Open To Work
Kawalbir Dhillon
Inglewood,Ontario
Summary
Goal-oriented professional dedicated to continuous improvement and driving positive impact on work place. Talented problem solver and a leader with experience in administration, customer service and accounting. Require Minimum supervision to work efficiently. Always motivated to reach performance goals and company objectives.
Knowledgeable and dedicated customer service professional with extensive experience in Transportation industry. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Day & Ross Transportation Group
Mississauga, ON
05.2025 - Current
- Resolved customer inquiries efficiently through phone and email communication.
- Managed order processing and tracking using company-specific software systems.
- Collaborated with logistics teams to ensure timely delivery of shipments to customers.
- Resolve pending cases using Salesforce.
- Log appointments in AS400- TruckMate- Bringg.
- Follow up with other terminals regards to Shipment status.
- Processed daily Delivery reports for management.
- Contact Third Party Carriers to arrange appointments.
Admin Coordinator- Accounts Payable
Day & Ross Transportation Group
Mississauga, ON
03.2018 - 03.2023
- Processed Payroll for Brokers, Agency Employees and Salaried Employees.
- Assisted Terminal Manager and Dispatch with operations.
- Kept supplies stocks up to date and made service calls for equipment.
- Assisting Commercial relations Manager in Broker Onboarding process.
- Auditing Accounts payable invoices and reporting issues to TM.
- Created Weekly KPI to provide updates to management.
- Developed and maintained relationships with clients to ensure service satisfaction.
- Coordinated logistics and scheduling to optimize transportation efficiency.
- Led training sessions for new staff on operational procedures and safety protocols.
- Oversaw compliance with industry regulations, ensuring quality standards were met.
Customer Service Representative
DAY & ROSS
01.2018 - 01.2019
- Sorted orders as per geographical areas.
- Contact customers to provide details about delivery or Pickup.
- Log Appointments in AS400.
- Track and trace delivery status.
- Follow up with other terminals regards to shipment status.
- Processed daily Delivery reports for management.
- Contact Third Party Carriers to arrange appointments.
Data Analyst
SEARS CANADA
01.2016 - 01.2017
- Worked on Oracle to track inventory and shipments.
- Audit Delivery Charges on Daily basis.
- Audit accounts payable submitted by third party carriers.
- Maintain and update the cost database to ensure accuracy and completeness.
Education
Bachelor’s of Business Administration - Accounting
SAIT POLYTECHNIC CALGARY
01-2020
Diploma in Business Administration - undefined
SAIT POLYTECHNIC
01-2011
Skills
- Customer Service
- Software-AS400, TruckMate, Bringg, Outlook, Salesforce, MS office, Oracle, Simply Accounting Sage
- Data entry
- Customer service
- Teamwork
- Time Management
- Effective Communication
- Critical Thinking
LANGUAGES
English: Fluent
Punjabi: Fluent
Hindi: Fluent
Timeline
Customer Service Representative
Day & Ross Transportation Group
05.2025 - Current
Admin Coordinator- Accounts Payable
Day & Ross Transportation Group
03.2018 - 03.2023
Customer Service Representative
DAY & ROSS
01.2018 - 01.2019
Data Analyst
SEARS CANADA
01.2016 - 01.2017
Diploma in Business Administration - undefined
SAIT POLYTECHNIC
Bachelor’s of Business Administration - Accounting
SAIT POLYTECHNIC CALGARY