Ka Wai Chan
Vancouver,British Columbia
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
3
3
years of professional experience
Work History
Lead Supervisor
Coach
Burnaby
11.2023 - Current
- Monitored staff performance, providing feedback and coaching employees on their job duties.
- Maintained relationships with existing clients by providing product updates and information.
- Developed creative visual displays to showcase products and attract customers.
- Developed detailed event plans and timelines to ensure successful execution of events.
- Conducted weekly performance reviews with the sales team to ensure goals were being met.
Assistant Store Manager
Ecco
Richmond
03.2022 - 04.2023
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
Key Holder
Ecco
Richmond
03.2021 - 03.2022
- Ensured store was opened and closed in a timely manner according to company policies.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Enforced safety regulations within the store environment to protect both employees and customers.
- Partnered with store leadership team to learn and understand management processes and reports.
Sales Associate
Ecco
Richmond
11.2020 - 03.2021
- Assisted customers with product selection, sizing and styling.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions and offered product advice.
Education
Certificate - Health Care Assistant
Pacific Coast Community College
New Westminster, BC07-2019
Skills
- Operations Management
- Inventory Control
- Employee Performance Evaluations
- Employee Scheduling
- Product and service knowledge
- Orientating and training
Timeline
Lead Supervisor
Coach
11.2023 - Current
Assistant Store Manager
Ecco
03.2022 - 04.2023
Key Holder
Ecco
03.2021 - 03.2022
Sales Associate
Ecco
11.2020 - 03.2021
Certificate - Health Care Assistant
Pacific Coast Community College
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