Kavya Rathee
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
3
3
years of professional experience
Work History
Medical Office Assistant
Clarity Eye Institute
06.2024 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Updated patient information and insurance details for accurate electronic medical records.
- Registered patients and completed associated paperwork for accurate records.
- Supported patient follow-up care by scheduling appointments and facilitating referral processes.
Medical Office Administrator
GTA Immigration Physicians
08.2024 - 11.2024
- Maintained strict confidentiality of sensitive patient data in accordance with applicable laws, regulations, and ethical guidelines.
- Coordinated with external partners such as labs, pharmacies, and referring physicians to facilitate timely access to critical patient information or services.
- Entered procedure codes and diagnosis codes into medical billing software.
Food and Beverage Server
Kobe Sizzlers
12.2023 - 09.2024
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Remained focused, calm and professional during peak rush hours.
- Checked on guests throughout meal to attend to needs and provide great service.
Medical Office Administrator
Immigration Medical Cetre
02.2024 - 05.2024
- Received, recorded and filed medical payments by check, cash, and credit card.
- Processed information and uploaded results on e-medical, adhering to IRCC regulations.
- Worked in a very fast paced and busy environment while maintaining accuracy and efficiency.
Food and Beverage Server
The Maharaja
06.2022 - 12.2023
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
- Adhered to health and safety standards while handling food and beverages.
Education
Diploma in Health Services- Office Administration -
Mohawk College of Applied Arts And Technology
Hamilton, None02-2024
Skills
- Computer skills
- Quick Learner Abilities
- Customer service
- Multitasking and organization
- Attention to detail
- Medical terminology
- Phone and email etiquette
- Team leadership
- EMR systems (Oscar, Jane app, ACCURO)
- Flexible schedule
Languages
English
Hindi
Timeline
Medical Office Administrator
GTA Immigration Physicians
08.2024 - 11.2024
Medical Office Assistant
Clarity Eye Institute
06.2024 - Current
Medical Office Administrator
Immigration Medical Cetre
02.2024 - 05.2024
Food and Beverage Server
Kobe Sizzlers
12.2023 - 09.2024
Food and Beverage Server
The Maharaja
06.2022 - 12.2023
Diploma in Health Services- Office Administration -
Mohawk College of Applied Arts And Technology
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