Summary
Overview
Work History
Education
Skills
Languages
Timeline
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KAVYA PODILA

Toronto,ON

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Ideal Consultants
03.2020 - 03.2023
  • Employed exceptional listening skills to determine the nature of calls in order to clearly and precisely address inquiries in a professional manner
  • Created Microsoft Excel spreadsheets to track customer data and perform intense reconciliation processes
  • Managed multiple client requirements and guidelines
  • Maintained quality control standards, seeking new ways to improve customer service
  • Worked with customers in past due status to negotiate solutions that enabled uninterrupted service
  • Achieved the highest expected loyalty goal while attracting new customers.

Education

Bachelor's in Computer science and Engineering - CSE

Narayanamma Institute of Technology and Science
Hyderabad, Telangana

Skills

  • Customer Service
  • Helpfulness
  • Conflict resolution
  • Quick Learning Ability
  • Multi-tasking
  • Quality Assurance
  • Resolving Conflict
  • Phone Operations
  • Attentiveness
  • Customer Care
  • Data Entry
  • Time Management
  • Call Management

Languages

English

Timeline

Customer Service Representative

Ideal Consultants
03.2020 - 03.2023

Bachelor's in Computer science and Engineering - CSE

Narayanamma Institute of Technology and Science

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KAVYA PODILA