Kavya Patel
Thunder Bay
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
5
5
years of professional experience
Work History
Store Manager
Mountain View Gas Bar
04.2024 - Current
- Analyzed sales data for strategic planning and resource allocation.
- Analyzed sales trends to adjust inventory orders for improved turnover.
- Motivated staff to achieve store goals for enhanced sales productivity.
- Resolved customer complaints for improved store reputation and loyalty.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
Shift Manager
Mary Brown's Chicken
07.2023 - 05.2024
- Conducted safety inspections to ensure compliance with health regulations.
- Facilitated team meetings to discuss performance metrics and strategic objectives.
- Implemented customer feedback initiatives for improved service quality.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Excelled in every store position and regularly backed up front-line staff.
Shift Manager
Pizza Hut
02.2020 - 07.2023
- Led team to achieve high levels of employee morale by fostering positive work environment.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained and mentored new employees to maximize team performance.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Technical Support Representative
Concentrix
07.2022 - 05.2023
- Implemented automated solutions, increasing efficiency for recurring technical problems.
- Authored user guides, reducing support call volume and increasing user independence.
- Compiled detailed reports, facilitating root cause analysis for recurring problems.
- Developed user manuals to simplify complex concepts for diverse user groups.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
Education
Diploma - Business Fundamentals
Confederation College
Thunder Bay, None08-2021
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Team leadership
- Inventory management
- Shift scheduling
- Cash management
- Employee training
- Goals and performance
- Recruiting and hiring
- Operations management
- Staff management
Languages
English
Native or Bilingual
Gujarati
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Store Manager
Mountain View Gas Bar
04.2024 - Current
Shift Manager
Mary Brown's Chicken
07.2023 - 05.2024
Technical Support Representative
Concentrix
07.2022 - 05.2023
Shift Manager
Pizza Hut
02.2020 - 07.2023
Diploma - Business Fundamentals
Confederation College
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