Kavya Manoj
Thunder Bay,Canada
Summary
Operations professional with proven track record in streamlining processes and enhancing overall efficiency. Known for strong focus on team collaboration and achieving results. Reliable and adaptable, displaying key skills such as project management and process optimization.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Muthoot Fincorp
03.2023 - 05.2025
- Streamlined office operations by implementing efficient filing systems and digital organization tools.
- Developed and maintained comprehensive databases, ensuring accuracy in client information and communications.
- Trained new administrative staff on office protocols and software applications, fostering team efficiency.
- Managed correspondence with external vendors, negotiating terms to improve service delivery outcomes.
- Assisted in preparing reports and presentations, enhancing clarity and impact of departmental updates.
- Conducted regular audits of office supplies, maintaining inventory levels to support uninterrupted operations.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Operations Specialist
Geojit Financial Services
01.2020 - 02.2023
- Analyzed operational data to identify trends, facilitating informed decision-making for process enhancements.
- Oversaw compliance with regulatory requirements, maintaining high standards of safety and quality assurance.
- Implemented training programs for staff to improve skill sets and maintain consistent service delivery standards.
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Coordinated and led meetings to inform management and stakeholders of operational challenges and suggested improvements.
Accounting & Administrative Assistant
Thomas and Associates Chartered Accountants
01.2019 - 12.2019
- Maintained financial and administrative records with accuracy and confidentiality.
- Assisted in preparing reports, reconciliations, and supporting documentation for senior staff.
- Provided frontline client support, responding to inquiries and assisting with service needs.
- Performed clerical tasks including filing, scanning, scheduling, and correspondence management.
- Supported a fast-paced office environment by managing multiple priorities with efficiency.
Education
Master of Commerce (M.Com) - Accounting And Finance
Kerala University
Kerala, India01-2021
Bachelor of Commerce (B.Com) - Accounting And Finance
Emmanuel College
India01-2018
Twelfth Grade -
Kendriya Vidyalaya Pangode
Kerala, India01-2015
Skills
- Office administration
- Computer skills
- Data entry
- Administrative support
- Time management
- File organization
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Filing
- Verbal and written communication
- Staff training
- Document management
- Telephone etiquette
- Record preparation
Languages
English
Full Professional
Hindi
Full Professional
Timeline
Administrative Assistant
Muthoot Fincorp
03.2023 - 05.2025
Operations Specialist
Geojit Financial Services
01.2020 - 02.2023
Accounting & Administrative Assistant
Thomas and Associates Chartered Accountants
01.2019 - 12.2019
Bachelor of Commerce (B.Com) - Accounting And Finance
Emmanuel College
Twelfth Grade -
Kendriya Vidyalaya Pangode
Master of Commerce (M.Com) - Accounting And Finance
Kerala University