Kavya Suresh Babu Kokila
Toronto,ON
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Customer Care & Sales Executive
Dollar Tree
11.2023 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
Client Care Coordinator
Standard Chartered Bank
12.2021 - 03.2022
- Applied strategic thinking skills when evaluating potential solutions or alternatives during critical decision-making processes affecting the client experience.
- Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
- Developed strong relationships with clients to build trust and loyalty, resulting in repeat business.
- Analyzed feedback from clients to identify patterns and trends requiring attention or action from management.
- Managed approximately 50 incoming calls, emails, and faxes per day from customers.
Frieght Forwarding-Customer Relations & Operations
Primeway Cargo Pvt Ltd
07.2019 - 05.2021
- Conducted market research projects to identify potential partnership opportunities within the industry landscape.
- Enhanced client satisfaction by providing exceptional customer service in responding to inquiries and resolving concerns.
- Created compelling content for newsletters, press releases, and blog posts that attracted new supporters and maintained existing relationships with subscribers.
- Served as a liaison between various departments, ensuring clear communication and alignment on goals and objectives.
Education
Diploma - International Business Management
Fleming College Toronto
Toronto, ON, Canada08.2024
Diploma - Supply Chain Management - Global Logistics
Fleming College Toronto
Toronto, ON, Canada08.2023
BBA - Business Administration
Patrician College of Arts And Science
Chennai , TN , India04.2021
Skills
- Business development and planning
- Data Analysis
- Computer Proficiency and Microsoft Office
- Goals and performance
- CRM software proficiency
- Operations
- Business Networking
- Customer Service
- Strong Communication and Interpersonal Skills
- Team Leadership
- CIFFA Certified
- SAP
Languages
English
Professional Working
Timeline
Customer Care & Sales Executive
Dollar Tree
11.2023 - Current
Client Care Coordinator
Standard Chartered Bank
12.2021 - 03.2022
Frieght Forwarding-Customer Relations & Operations
Primeway Cargo Pvt Ltd
07.2019 - 05.2021
Diploma - International Business Management
Fleming College Toronto
Diploma - Supply Chain Management - Global Logistics
Fleming College Toronto
BBA - Business Administration
Patrician College of Arts And Science
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