KAVYA KATAKAM
Scarborough,Ontario
Summary
- To contribute to the growth of the organization by working in a challenging position where I will have opportunities to utilize my exposure and experience.
- To build long-term relationship and obedience with the Clients.
- Able to develop good track record in building rapport and maintain client’s relationships with industry.
- Able to use digital literacy across a wide range of devices like smartphones, tablets, Laptops and so on.
- Able to build rapport and connect with customers and strong interpersonal skills. Resourceful self- starter with courage and confidence to approach customers.
- Experience in a consultative customer service or sales role, with a drive to deliver a personal customer experience.
- Personable Office Administrator with 2 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
- Good experience in Salesforce CRM to create profiles, update the reports.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Data Entry /Office Administrator
Prodapt
Toronto, ON
08.2021 - 05.2022
- Supported office manager with proactive correspondence management, document coordination and customer relations.
- Assisted with coordination and hosting of company events.
- Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
- Developed and updated databases to handle customer data.
- Modified databases to meet needs and goals determined during planning process.
TECHNICAL SALES RERESENTATIVE
VOYSUS
Toronto, ON
07.2020 - 07.2021
- Sell RHC services through outbound calls to the existing customers by using AI technology
- Conducting payment transactions electronically and negotiating payment arrangements for customers on their accounts
- Analyzing customer needs interests, determining which products are appropriate to them
- Overcome customer objections efficiently through solution resolution skills
- Listen and extract pertinent information
- Meet or exceed both qualitative and quantitative outbound sales goals on a monthly basis
- Build rapport and relationships with customers through courteous, efficient and professional service
- Follow company policies and sales procedure effectively
- Maintain and document all activities in a data base of customer information
- Keep up to date with all marketing promotions.
- Corrected data entry errors to prevent duplication or data degradation.
- Handled 250 calls per day to address customer inquiries and concerns.
Data Entry
IO Solutions
MONTREAL, QC
03.2018 - 09.2019
- Accurately handled data entry for many clients into company-based software.
- Corrected data entry errors to prevent duplication or data degradation.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Added documents to file records and created new records to support filing needs.
- Scanned documents and saved in database to keep records of essential organizational information.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Salesforce Administrator
Sunera Technologies
Hyderabad , Telangana
08.2016 - 11.2017
- Wrote and maintained technical and functional specifications to document database intentions and requirements.
- Administered, supported and monitored databases by proactively resolving database issues and maintaining servers.
- Defined hardware requirements and planning storage capacity to manage systems and infrastructure.
- Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visual Force Pages.
- Deploy using Force.com IDE tool, Changesets & Eclipse for the Sandbox to production environments.
- As a part of Administrative tasks, Created custom objects, custom Fields, Validation Rules and Formula Fields. Wrote scripts to load Forecast Data fromSalesforce.com.
- Created Page Layouts to organize Fields, Custom Links, Related Lists and other components on Record Pages.
- Implemented various advanced fields like Picklist Fields, Master-Detail Fields, Custom Formula Fields, and defined Field Dependencies for custom Picklist fields.
Education
High School Diploma -
Cegep
Montreal 01.2018 - 08.2019
Bachelor of Science - Electronics And Computer Engineering Technology
Jawaharlal Institute of Science And Technology
Hyderabad 08.2012 - 05.2016
Skills
TECHNICAL SKILLSundefined
Timeline
Data Entry /Office Administrator
Prodapt
08.2021 - 05.2022
TECHNICAL SALES RERESENTATIVE
VOYSUS
07.2020 - 07.2021
Data Entry
IO Solutions
03.2018 - 09.2019
High School Diploma -
Cegep
01.2018 - 08.2019
Salesforce Administrator
Sunera Technologies
08.2016 - 11.2017
Bachelor of Science - Electronics And Computer Engineering Technology
Jawaharlal Institute of Science And Technology
08.2012 - 05.2016
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