Kaviya Santhosh
Hamilton,ON
Summary
Proven leader in customer service and inventory management, I excelled at Ultramar by enhancing team collaboration and minimizing waste, significantly boosting sales efficiency. My adeptness in multitasking and problem-solving, honed across roles from McDonald's to Ocean Palate Restaurant, ensures peak operational performance and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Store Manager
Ultramar
2023.07 - Current
- Supervised guests at front counter, answering questions regarding products.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
Crew Member
McDonald's
2023.01 - 2025.02
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Assisted other team members to achieve goals.
- Contributed to increased sales by upselling menu items and promoting special offers.
Front Desk Receptionist
Ocean Palate Restaurant
2023.12 - 2024.06
- Scheduled, coordinated and confirmed appointments and meetings.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Initiated system for tracking office supplies, leading to more efficient inventory management.
Education
Post Graduate Certification - Global Business Management
2024-06
Skills
- Customer service
- Problem-solving
- Multitasking and organization
- Inventory management
- Employee training
- Accurate cash handling
Languages
Hindi
Timeline
Front Desk Receptionist - Ocean Palate Restaurant
2023.12 - 2024.06
Store Manager - Ultramar
2023.07 - Current
Crew Member - McDonald's
2023.01 - 2025.02
Mohawk College of Applied Arts And Technology - Post Graduate Certification, Global Business Management