KAVITHA SIVAKUMAR
Toronto,ON
Summary
Proactive Business Analyst with 4+ years product management experience in business environments. Effective driver of product development lifecycle from concept to delivery. Communicative and collaborative with proven history of improving business operations to support corporate growth and revenue.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Technical Business Analyst
TRANSCOM
02.2023 - Current
- Gathered feedback from end-users to identify areas for system enhancements or adjustments to better align with evolving business requirements.
- Managed stakeholder expectations by providing clear updates on project progress, risks, and mitigations.
- Evaluated existing systems for improvement opportunities, resulting in increased performance and reduced costs.
- Managed approximately 20 incoming calls, emails and faxes per day from clients
- Conducted project feasibility studies to determine potential return on investment (ROI).
- Streamlined business processes by identifying inefficiencies and implementing targeted improvements.
- Consulted with internal personnel to develop information systems strategies, tailoring technology purchasing, and installation roadmaps to meet users' unique needs.
Business Analyst
TATA ELXSI
04.2018 - 09.2021
- Provided Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Provided training to peers which confides approximately 10 members
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Generated business intelligence reports to inform strategic decision-making.
- Assisted sales teams in crafting targeted proposals based on client needs assessment, contributing to increased revenue generation.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
SYSTEMS ANALYST
Ashok Leyland, Hinduja Group, HLF Services
01.2018 - 05.2018
- Enhanced system efficiency by identifying and resolving complex technical issues.
- Provided client support on system operation and troubleshooting.
- Resolved malfunctions with systems and programs through troubleshooting.
- Enhanced interfaces to promote better functionality for users.
- Defined and documented scope of projects for distribution to team.
Education
Master of Science - Electrical And Computer Engineering
UNIVERSITY OF WINDSOR
CANADA01.2023
Skills
- Functional specifications
- User Acceptance Testing
- Software development life cycle
- SQL Proficiency
- Data Analysis
- Database Design
- JIRA
- Excel
- Tableau
Certification
- Complete SQL Bootcamp by Udemy
- Azure Data Fundamentals
Timeline
Technical Business Analyst
TRANSCOM
02.2023 - Current
Business Analyst
TATA ELXSI
04.2018 - 09.2021
SYSTEMS ANALYST
Ashok Leyland, Hinduja Group, HLF Services
01.2018 - 05.2018
Master of Science - Electrical And Computer Engineering
UNIVERSITY OF WINDSOR
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