Enthusiastic Technical Coordinator polished in optimizing systems to address dynamic needs, improve collaboration and strengthen security. Weighs crucial business and IT needs against procedural limitations to assess roadmaps for optimal functions.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sr. UX Designer
Citi Bank
03.2022 - 04.2023
Employed various user research methods to make data-driven design decisions, addressing user pain points and preferences and ensure user-centric approach with focus on accessibility using tools like AXE and WAVE
Led Loan Operations digital transformation, resulting in 30% reduction in processing loan notices
Managed project from inception to completion, earning recognition from my mentors
Utilized Axure, Sketch and Figma as tools while implementing AODA/WCAG accessibility standards to enhance user experiences
Played an integral role in Agile Methodology, participating in backlog refinement, sprint planning, daily scrums, and retrospectives
Implemented a central design system to enhance efficiency and consistency, while generating high-quality clickable prototypes that support business goals and end user needs.
Lead UX Designer
42Works
11.2020 - 10.2021
Led a team of six designers, focusing on understanding client requirements and proposing user-centered solutions
Made design decisions based on user research findings and usage metrics analysis
Conducted diverse research methods in person and led workshops and group activities to drive consensus and inclusiveness.
Enhanced user experience by designing intuitive navigation and visually engaging interfaces.
Developed responsive designs to ensure optimal performance on various devices and platforms.
Optimized website load times through efficient coding practices, improving overall site performance.
Championed accessibility standards within the organization, resulting in more inclusive digital experiences for all users.
Researched and proposed new solutions to make website more user-friendly.
UI/UX Designer
42Works
03.2016 - 11.2020
Designed and optimized user-centric experiences by leveraging modern design tools such as Figma, Sketch, Adobe Suite, ensuring seamless interaction and engagement
Revamped 200+ websites from different industries with advanced UX strategies, resulting in a notable 15-20% increase in conversion rates
Maintained effective communication and monitoring project outcomes using Google Analytics and conversion tools
Established design guidelines for web and mobile apps enhancing design consistency between teams
Ensured user interface aligned with web standards and complied with AODA/WCAG standards
Collaborated with cross-functional teams to ensured responsive design implementation, guaranteeing optimal performance and user experience across various devices and screen sizes.
Business Development Executive
Pras Group of Companies
07.2013 - 08.2015
Cultivated and nurtured relationships through salesforce, maintaining robust pipeline and opportunities
Consistently achieved annual targets and quotas through a combination of new acquisitions and effective account management
Strengthens existing customer relationship while forging new ones by delivering exceptional value, managing expectations effectively and maintaining a customer centric approach.
Business Development Executive
Browsewire Consulting
08.2010 - 06.2013
Leveraged extensive industry knowledge and experience to formulate effective project strategies provide guidance to support team members and project partners.
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