Dedicated and compassionate Registered Practical Nurse with over 12 years of progressive experience in long-term care, currently completing a Bachelor of Nursing. Demonstrated leadership as Assistant Director of Care, Nurse Manager, and BSO Lead, with a strong focus on person-centered care, dementia support, and quality improvement. Skilled in staff education, clinical documentation, policy development, and interdisciplinary collaboration. Proven ability to lead teams through system changes, including digital documentation implementation and palliative care integration, while maintaining compliance with provincial standards and accreditation bodies.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Director of Care
Hellenic Care for Seniors (Toronto) Inc.
05.2022 - 05.2025
Led nursing staff in the delivery of high-quality, resident-centered care in accordance with the Fixing Long-Term Care Act, 2021 including oversaw clinical documentation, assessments, and compliance with policies and standards.
Participated in quality improvement initiatives aimed at enhancing overall service delivery within the facility (Annual QIP, program evaluations, strategic planning of the Home and contributed to successful CARF Accreditation efforts).
Actively assisted in reviewing complaints and concerns, ensuring proper documentation and reporting to the Ministry of Complaints and Concerns, in line with the Fixing Long-Term Care Act guidelines.
Collaborated with physicians, LTC+, and NLOT on complex cases, reducing avoidable hospital transfers.
Communicated with residents and families ensuring that medical information was kept updated, including participating with Interdisciplinary Care Conference and addressing complaints.
Led the Palliative and Pain Management, Medication Management and Potentially avoidable ED visits programs, overseeing their development, implementation, and continuous improvement.
Assist with managing the nursing department schedules to maintain an appropriate nurse-to-resident ratio, being mindful of the budget restraints.
Managed nursing supplies and medical equipment, maintaining accurate inventory and placing orders through vendors including Medical Mart, Dynacare, and the pharmacy.
Oversaw and approved recruitment, hiring, and onboarding of nursing staff.
Delivered training on policies, PCC, and Scriberly documentation to registered staff.
Provided mentorship, performance evaluation, and guidance to uphold standards of care.
Collaborated with the IPAC Manager to enhance infection prevention and control measures, ensuring compliance with health regulations and improving overall safety standards.
Collaborated with the Director of Care and Social Worker to coordinate with Ontario Health’s Placement Coordination Service, reviewing and approving appropriate admissions and discharges.
Collaborated with the Director of Care to manage WSIB cases, including consulting with legal counsel and ensuring timely follow-through on all required processes and documentation.
Participated in grievance processes and demonstrated working knowledge of the union collective agreement, including vacation entitlement adjustments for part-time to full-time staff and other union-related matters.
Nurse Manager/BSO Lead
Hellenic Care for Seniors (Toronto) Inc.
06.2019 - 05.2022
Supervised nursing units, ensuring consistent delivery of safe and effective care.
Acted as the BSO Lead, implementing person-centered care strategies for residents with responsive behaviours.
Facilitated BSO education programs for front-line staff, enhancing their capacity to manage complex behaviours with empathy and skill.
Collaborated with external consultants to implement best practices in dementia care and behavioural health.
Participated in policy revisions and staff education related to new clinical initiatives.
Supported program development in wound care, infection control, and medication safety.
Briefly served as a member of the Health and Safety Committee, supporting initiatives to maintain a safe workplace.
Documentation Coordinator/NRR Coordinator
Hellenic Care For Seniors (Toronto) Inc.
06.2013 - 06.2019
Managed clinical records and supported the transition to electronic documentation.
Ensured compliance with documentation standards during audits and inspections.
Trained staff on accurate charting and care planning processes.
Acted as RAI Coordinator back-up/assistant, responsible for completing MDS assessments including quarterly, annual, and discharge assessments.
Provided coverage during the RAI Coordinator's absence to ensure timely submissions and compliance with Ministry standards.
Supported the transition from paper Medication Administration Records to electronic MAR (eMAR), and participated in updating resident care plans accordingly.
Served as the Nursing Restorative Care (NRC) Coordinator, supporting residents in regaining or maintaining physical function through individualized restorative programs.
Registered Practical Nurse at City of Toronto Seniors Services and Long-Term Care; Supportive Housing ProgramRegistered Practical Nurse at City of Toronto Seniors Services and Long-Term Care; Supportive Housing Program