Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kavita Kumawat

Kavita Kumawat

Edmonton,Alberta

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Shift Manager

MacDonalds
06.2024 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Drive-Thru Cashier

MacDonalds
02.2024 - Current
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
  • Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.

Front Counter Crew Member

MacDonalds
10.2023 - Current
  • Managed time effectively during busy shifts, prioritizing tasks based on urgency and importance.
  • Enhanced customer satisfaction by providing friendly and efficient service at the front counter.
  • Addressed customer inquiries and resolved issues in a timely manner, fostering positive experiences.
  • Utilized strong communication skills to relay accurate information regarding allergens and dietary restrictions to kitchen staff.
  • Processed cash and card transactions accurately, maintaining financial integrity within the establishment.

Front Desk Receptionist

Clarion Hotel & Conference Centre
09.2023 - 12.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.

Account Assistant

Shree Krishna Sky Builders Development
09.2017 - 08.2023
  • Maintained customer accounts by recording account transactions.
  • Prepared financial statements and invoices for customers.
  • Monitored customer account details for non-payments, delayed payments and other irregularities.
  • Assisted in the preparation of monthly and yearly closings.
  • Resolved billing issues with customers.
  • Provided support to the accounting department when needed.
  • Performed data entry and administrative duties as assigned.

Education

Master of Science - Commerce And Business Administration

Rajasthan University
09.2017

Skills

  • Good communication and relationship building skills Proven ability to multitask and handle multiple customers in a fast-paced environment Team work and collaboration with others
  • Customer Relations
  • Data Entry
  • Customer Relationship Management
  • Administrative Support
  • Payment Collection
  • Payroll Administration
  • Data Analysis and Research
  • Task Prioritization
  • Training & Development

Languages

English
Full Professional
Hindi
Native/ Bilingual

Timeline

Shift Manager

MacDonalds
06.2024 - Current

Drive-Thru Cashier

MacDonalds
02.2024 - Current

Front Counter Crew Member

MacDonalds
10.2023 - Current

Front Desk Receptionist

Clarion Hotel & Conference Centre
09.2023 - 12.2023

Account Assistant

Shree Krishna Sky Builders Development
09.2017 - 08.2023

Master of Science - Commerce And Business Administration

Rajasthan University

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Kavita Kumawat