Kavita Kiston
Brampton,ON
Summary
Skilled Pharmacy Assistant brings 12 years of experience in the Pharmacy Environment. Dedicated to maintaining smooth operations and helping customers with individual medication needs by addressing questions or concerns regarding patient medications, insurance coverage, and co-payments in a timely manner.
Overview
15
15
years of professional experience
Work History
Pharmacy Assistant
Express Scripts Pharmacy
09.2020 - Current
- Mastered multiple software systems for seamless navigation during calls, improving efficiency for customers
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments
- Prioritized urgent matters while multitasking, ensuring that critical issues were addressed promptly and precisely
- Aided in the reduction of prescription errors by meticulously verifying patient information and medication details
- Processed insurance claims accurately, minimizing reimbursement issues
- Collaborated with healthcare professionals to provide seamless patient care, addressing inquiries regarding medications and dosages
- Assisted in the training and mentoring of new pharmacy assistants, fostering a culture of continuous learning and professional development
Pharmacy Assistant
RXI Specialty Pharmacy
06.2018 - 09.2019
- Answered incoming phone calls and addressed questions from customers and healthcare providers
- Set up and modified patient profiles to include current medications and insurance details
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy
- Streamlined pharmacy operations by maintaining inventory levels, placing orders, and organizing medications systematically
- Collected co-payments or full payments from customers
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies
Pharmacy Assistant
Shoppers Drug Mart
07.2015 - 04.2017
- Greeted customers and responded to questions with friendly, knowledgeable assistance
- Managed phone lines efficiently
- Kept pharmacy counter and related areas clean, neat and organized
- Expedited prescription refills, reducing wait times for both new prescriptions and existing orders
- Supported the pharmacist by preparing prescription labels and filling medication orders accurately
- Enhanced pharmacy efficiency by accurately stocking shelves and maintaining inventory control
- Completed cash register transactions by handling credit and cash payments using pharmacy register system
Pharmacy Assistant
Shoppers Drug Mart
03.2014 - 05.2015
- Greeted customers at counter and provided excellent customer service
- Answered telephones and provided information about order status, store hours and pharmacy procedures
- Facilitated smooth communication between pharmacists and customers, addressing concerns and answering inquiries with professionalism
- Input patient information into computer system for prescription orders
- Assisted pharmacy staff with preparing medications and filling orders
- Prepared packaging and labels for prescriptions
- Supported operations with filing, copying and faxing
- Assisted customers in locating over-the-counter products, improving their overall shopping experience
Pharmacy Assistant
Walmart Pharmacy
09.2012 - 09.2013
- Assisted store management with general retail tasks such as merchandising displays and cashier duties when needed
- Maintained a clean and organized workspace
- Reduced wait times for patients by swiftly processing insurance claims and troubleshooting any issues that arose
- Contributed to team efficiency by assisting pharmacists in preparing medication orders, labeling packages, and organizing supplies
- Assisted pharmacists with compounding specialized medications, adhering to precise measurements for optimal results
- Strengthened relationships with healthcare providers through professional communication when clarifying medication orders or obtaining authorization for refills
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory
Pharmacy Assistant
Rexall Pharma Plus
10.2008 - 10.2011
- Provided compassionate support to patients, answering questions about their medications and offering guidance when appropriate
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions
- Counted and labeled prescriptions with correct item and quantity
- Completed cash register transactions by handling credit and cash payments using pharmacy register system
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products
Education
Diploma - Pharmacy Technician
Sheridan College
Brampton, Canada05.2013
Skills
- Excellent Communication
- Customer Service
- Patient Confidentiality
- Attention to Detail
- Organizational Skills
- Time Management Abilities
- Written Communication
- Insurance Claims Processing
- Teamwork and Collaboration
- Decision-Making
Languages
English
Timeline
Pharmacy Assistant
Express Scripts Pharmacy
09.2020 - Current
Pharmacy Assistant
RXI Specialty Pharmacy
06.2018 - 09.2019
Pharmacy Assistant
Shoppers Drug Mart
07.2015 - 04.2017
Pharmacy Assistant
Shoppers Drug Mart
03.2014 - 05.2015
Pharmacy Assistant
Walmart Pharmacy
09.2012 - 09.2013
Pharmacy Assistant
Rexall Pharma Plus
10.2008 - 10.2011
Diploma - Pharmacy Technician
Sheridan College
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