Kavita
Prince George,British Columbia
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Night Auditor
Four Points By Sheraton
09.2023 - Current
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Generated and printed daily financial reports to track hotel performance.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Operated cash register for cash, check, and credit card transaction.
- Delivering exceptional customer service to every customer by leveraging knowledge of products and services and creating welcoming, positive experiences.
Customer Service- Bug Validation
Sutherland Global Services
08.2021 - 06.2023
- Auditing tickets.
- Resolving bug issue, if not able to, then escalating same to concern department.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Training Executive
Four Points By Sheraton
09.2019 - 03.2020
- Implemented comprehensive training program to increase employee productivity and morale.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Selection of OJT, trained new hires to perform cross-training exercises with experienced workers.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Monitored and evaluated training performance to determine quality and cohesiveness.
Assistant Manager Front Desk
Four Points By Sheraton
06.2018 - 09.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Created employee schedule to align coverage with forecasted demands.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Assistant Manager Front Office
Taj Falaknuma Palace
08.2015 - 06.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Created employee schedules to align coverage with forecasted demands.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Generated and printed daily financial reports to track hotel performance.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Welcomed guests on arrival, displaying professional and friendly approach.
Education
Post Diploma - Tourism And Hospitality Management
College of The New Caledonia
Prince George, BC09.2025
Bachelor in Hotel Management - Hotel Management
Army Institute of Hotel Management & Catering Tech
Bengaluru, India05.2015
12th -
Army Public School
Lucknow, India04.2011
10th -
Army Public School
Lucknow, India04.2009
Skills
- Balancing Transactions
- Cash Handling
- Processing Reservations
- Teamwork and Collaboration
- Customer Service
- Generating Reports
- Problem-Solving
Languages
English
Full Professional
Hindi
Native or Bilingual
Nepali
Professional Working
Timeline
Night Auditor
Four Points By Sheraton
09.2023 - Current
Customer Service- Bug Validation
Sutherland Global Services
08.2021 - 06.2023
Training Executive
Four Points By Sheraton
09.2019 - 03.2020
Assistant Manager Front Desk
Four Points By Sheraton
06.2018 - 09.2019
Assistant Manager Front Office
Taj Falaknuma Palace
08.2015 - 06.2018
Post Diploma - Tourism And Hospitality Management
College of The New Caledonia
Bachelor in Hotel Management - Hotel Management
Army Institute of Hotel Management & Catering Tech
12th -
Army Public School
10th -
Army Public School
Similar Profiles
Karen RuvalcabaKaren Ruvalcaba
Housekeeping Supervisor at 4 Points By SheratonHousekeeping Supervisor at 4 Points By Sheraton
NANCY ANAYANANCY ANAYA
PBX Operator at Four Points by SheratonPBX Operator at Four Points by Sheraton
VANESSA MORALESVANESSA MORALES
Front Desk Assistant at Four Points By SheratonFront Desk Assistant at Four Points By Sheraton
Raid AlbalwiRaid Albalwi
Intern - Accounting & Corporate Finance at Four Points by SheratonIntern - Accounting & Corporate Finance at Four Points by Sheraton
Divya SaroaDivya Saroa
Assistant Manager at The Hudson's BayAssistant Manager at The Hudson's Bay