KAVERI MURUGAN
Halifax,NS
Summary
Results-driven banking professional with a 10 years of experience in retail banking. Proven expertise in managing client relationships, executing financial transactions, and driving sales of banking products. Adept at risk management, regulatory compliance, and financial analysis. Strong leadership skills with a track record of mentoring teams to achieve business goals. Known for delivering exceptional customer service, optimizing operations, and enhancing profitability. Seeking to leverage extensive banking knowledge and client-focused approach in a challenging role within a dynamic financial institution.
Overview
11
11
years of professional experience
Work History
Customer Service Associate
KARUR VYSYA BANK LIMITED
09.2013 - 04.2024
- Maintained knowledge of current sales promotions and new product releases
- Escalated unresolved customer issues to the appropriate department or manager for resolution
- Resolved customer inquiries in a timely manner
- Handled cash register operations accurately during peak times
- Assisted customers with returns, exchanges, refunds, and other transactions as needed
- Greeted customers and identified their needs
- Tracked inventory levels of popular items to ensure availability for customers' orders
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail
- Responded to customer inquiries via phone, email and chat
- Provided information about products and services available to customers
- Answered phone calls from customers promptly and courteously
- Suggested product solutions based on individual customer needs
- Followed-up with customers after purchase to ensure satisfaction
- Developed relationships with key clients through regular contact and follow-up communication
- Demonstrated active listening skills when responding to customer questions and complaints
- Provided product recommendations based on customer needs
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines
- Followed policies and procedures to meet or exceed established performance requirements
- Trained new hires on products and services, best practices, and protocols to reduce process gaps
- Maintained customer privacy and protected company operations by keeping information private and confidential
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Trained new personnel regarding company operations, policies and services.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
Education
ELECTRONICS AND COMMUNICATION ENGINEERING -
KALASALINGAM UNIVERSITY
03.2012
Skills
- Customer Relations
- Data Management
- Flexible and Adaptable
- Problem Resolution
- Active Listening
- Public Speaking
- Dependable and Responsible
- Friendly, Positive Attitude
- Team building
- Customer Support
- Clerical Support
- Analytical Thinking
- Time management abilities
Languages
English
Professional Working
Tamil
Native or Bilingual
Cooking and Travelling
- Cooking: Passionate about exploring diverse cuisines and experimenting with new recipes. Cooking has honed my creativity, attention to detail, and ability to follow complex processes, which I apply in my professional work. It also helps me relax and develop a disciplined approach to tasks.
- Traveling: Enthusiastic traveler with a love for discovering new cultures and environments. Traveling has enriched my adaptability, problem-solving skills, and ability to communicate effectively with people from different backgrounds. It has also fostered a global perspective that I bring to my work.
Timeline
Customer Service Associate
KARUR VYSYA BANK LIMITED
09.2013 - 04.2024
ELECTRONICS AND COMMUNICATION ENGINEERING -
KALASALINGAM UNIVERSITY
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