Kaveri Arora
Burnaby,BC
Summary
Professional advisor with strong focus on achieving results and fostering team collaboration. Skilled in strategic planning, problem-solving, and client relationship management. Known for adaptability and reliability in dynamic environments. Prepared to deliver impactful solutions and drive success in any advisory role.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Insurance Advisor
BCAA
01.2023 - Current
- Maintained accurate records of client interactions, ensuring seamless service delivery during policy reviews or renewals.
- Increased client satisfaction by providing personalized insurance advice and recommending suitable policies.
- Explained features, advantages and disadvantages of various policies to promote insurance sales.
- Established long-lasting relationships with clients through proactive communication and exceptional service.
- Mentored new insurance advisors, sharing best practices and industry knowledge to enhance team performance.
- Collaborated with underwriters to customize insurance policies for unique client needs, achieving higher sales numbers.
Sales Executive
Glentel Wireless Etc. Costco
04.2021 - 01.2023
- Contributed to event marketing, sales and brand promotion.
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Achieved and exceeded company-defined sales quotas by over 50 customers per day
Mobile Expert
The Mobile Shop
11.2018 - 03.2021
- Demonstrated proficient product knowledge to customers and provided detailed product information.
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
- Accepted and processed payments and purchases for new equipment using POS system.
- Developed strong rapport with customers and created positive impression of business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Team Lead
Knewsales Group
10.2016 - 10.2018
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Coached team members in techniques necessary to complete job tasks.
- Held weekly team meetings to inform team members on company news and updates.
- Worked different stations to provide optimal coverage and meet production goals.
- Established open and professional relationships with team members to achieve quick resolutions for various issues
- Trained new team members by relaying information on company procedures and safety requirements.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Administrator
SYNDICATE SPORTS
03.2015 - 02.2016
- Collected, validated, and distributed information to employees.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Gathered, organized and input information into digital database.
- Drove marketing initiatives to increase brand recognition, facilitate promotion and boost revenue.
Education
Bachelor of Arts - Sales And Marketing Education
Langara College
06.2019
High School Diploma -
Innocent Hearts School
04.2015
Skills
- Building Advertisements
- Claims management
- Policy analysis
- MS Office Skills
- Profit Target Achievement
- System and Software Expertise (RQ, Zendesk, Salesforce, Verint)
- Goal-oriented mindset
- Sales Presentation
- Analytical and Critical Thinking
- CRM software
- Auto insurance
- Sales cloud expertise
Accomplishments
- Supervised team of 20 staff members.
- Resolved product issue through consumer testing.
Languages
English
Full Professional
Hindi
Native or Bilingual
Certification
- Licensed Insurance Agent- Insurance Brokers Association Of British Columbia
- Intermediate First Aid (OFA Level 2)
Timeline
Insurance Advisor
BCAA
01.2023 - Current
Sales Executive
Glentel Wireless Etc. Costco
04.2021 - 01.2023
Mobile Expert
The Mobile Shop
11.2018 - 03.2021
Team Lead
Knewsales Group
10.2016 - 10.2018
Administrator
SYNDICATE SPORTS
03.2015 - 02.2016
High School Diploma -
Innocent Hearts School
- Licensed Insurance Agent- Insurance Brokers Association Of British Columbia
- Intermediate First Aid (OFA Level 2)
Bachelor of Arts - Sales And Marketing Education
Langara College
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