Summary
Overview
Work History
Education
Skills
Timeline
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Kaveri

Guelph,ON

Summary

Driven professional with a proven track record at Walmart, adept in enhancing customer satisfaction and streamlining operations. Skilled in network configuration and fostering team efficiency, demonstrating exceptional problem-solving abilities and active listening. Achieved significant improvements in productivity and customer service standards through effective staff management and technical expertise.

Overview

7
7
years of professional experience

Work History

Supervisor

01.2023 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.

Customer Service

Teleperformance
03.2022 - 12.2022
  • Collaborated with customer service personnel to optimize outbound efforts.
  • Provided exceptional customer service while assisting with ticketing and baggage checkin.
  • Resolved issues and maintained customer service standards.
  • Upheld high standards for customer service and led by example.
  • Interacted with customers and employees to resolve customer service concerns.
  • Provided excellent customer service to exceed customer expectations.

Warehouse Worker

Amcor Rigid Plastics
08.2020 - 12.2020
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Performed general cleaning tasks.
  • Prepare boxes for filling.
  • Ensure parts hoppers are adequately filled.
  • Assemble and prepare products as per requirements.
  • Remove products from conveyor and visually inspect for quality defects.
  • Able to stand, stood, bend, push, and pull for 12 hours shift to package product.

Network Engineer

06.2017 - 12.2018
  • Monitored network capacity and performance to diagnose and resolve complex network problems.
  • Provided complete end-to-end engineering and installation of route-based IP network solutions.
  • Performed troubleshooting for Juniper, Cisco, and packet analysis.
  • Provided network support services for devices such as hubs, bridges, routers, and other hardware.
  • Troubleshoot, repair and maintenance of LAN and WAN networks.
  • Performing network start-up and close-down procedures.
  • Ensure client satisfaction.

Education

Post Graduate Diploma - Project Management - Information Technology

Canadore College of Applied Arts And Technology
Mississauga, ON
12.2020

Post Graduate Diploma - Information Technology Network Security

Conestoga College Institute of Technology And Advanced Learning
Waterloo, ON
12.2019

Bachelor of Technology - Computer Science

I.k Gujral Punjab Technical University
Punjab
04.2017

Skills

  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Documentation
  • Project management abilities
  • Network configuration
  • LAN switching technologies
  • IP Addressing and Subnetting
  • OSPF routing
  • Network Troubleshooting Abilities
  • Strong troubleshooting skills
  • Cisco equipment familiarity
  • Problem-solving abilities
  • Active Listening
  • Microsoft Excel

Timeline

Supervisor

01.2023 - Current

Customer Service

Teleperformance
03.2022 - 12.2022

Warehouse Worker

Amcor Rigid Plastics
08.2020 - 12.2020

Network Engineer

06.2017 - 12.2018

Post Graduate Diploma - Project Management - Information Technology

Canadore College of Applied Arts And Technology

Post Graduate Diploma - Information Technology Network Security

Conestoga College Institute of Technology And Advanced Learning

Bachelor of Technology - Computer Science

I.k Gujral Punjab Technical University

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Kaveri