Kaveeya Maalik

• Conducted initial phone screenings with prospective candidates.
• Organized interviews with hiring managers, including scheduling and preparation of materials.
• Provided guidance to hiring managers on resume selection criteria.
• Created a database of potential candidates using Applicant Tracking System.
• Provided administrative support related to recruitment such as filing documents, responding to emails.
• Assisted in developing interview questions that assess a candidate's skillset and experience level.
• Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
• Developed recruitment strategies to achieve required staffing levels for assigned requisitions.
• Managed candidate activity within Applicant Tracking System (ATS).
• Updated and maintained candidate records in the recruitment database.

• Greeted customers in a friendly and professional manner.
• Provided support to members regarding account inquiries, processing transactions, and resolving issues.
• Assisted with the opening of new accounts and processed account maintenance requests.
• Answered incoming calls regarding membership benefits and services.
• Handled customer complaints in an efficient and courteous manner.
• Tracked customer feedback through surveys or other methods to identify trends or areas of improvement.
• Attended training sessions regularly to stay abreast of changes in company policies or procedures.
• Assisted colleagues with tasks as needed during peak times of activity.
• Answered member questions about products and services.
• Consulted with customers regarding needs and addressed concerns.
• Handled calls for new sign-ups, service cancellations Referral opportunities.
• Recommended improvements in products, service and billing methods to management to prevent future problems.

• Answered customer inquiries and provided accurate information regarding products and services.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Performed administrative tasks such as filing paperwork, updating databases and generating reports.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Adjusted bills and refunded money to resolve customers' service or billing complaints.
• Handle cash, credit, and debit transactions, ensuring proper cash handling and balancing the register at the end of the shift.

• Analyze health and wealth data for mid-market clients in the USA, identifying trends, risks, and opportunities to help optimize client benefit programs.
• Support benefits administration work, ensuring accurate and efficient management of employee health and wealth benefits, including retirement plans, health insurance, and wellness programs.
• Work with mid-market client teams, providing expert analysis, recommendations, and solutions related to benefits administration, financial services, and employee wellness programs.
• Ensure compliance with U.S. Regulations, keeping abreast of changes in healthcare and wealth laws, and adapting client solutions accordingly.
• Manage day-to-day benefits administration tasks, including enrollment, eligibility, claims processing, and resolving client issues.

· Assisted in the administration of health, dental, vision and life insurance plans.

· Coordinated benefits processing, including enrollments and medical claims of beneficiaries.

· Manage Health Domain Data: Handle and process data related to health benefits, medical claims, and other health-related information, ensuring accuracy and compliance with company policies and regulations.

· Process YSA Claims: Review, validate, and process YSA (Youth Service America) claims, ensuring that all documentation is complete and meets the necessary criteria for approval.

· Handle Medical Claims: Manage medical claims processing, including verifying claim details, coordinating with healthcare providers, and resolving any discrepancies or issues.

· Update and Maintain Records: Ensure that all health-related records and claims data are updated in the system accurately and in a timely manner.

· Handle Administrative Tasks: Perform routine administrative tasks related to health benefits and claims, including filing documents, managing correspondence, and maintaining records.