Kaushik Ghanta
Kamloops,Canada
Summary
Retail professional with a track record of exceeding sales targets at Save-On-Foods, enhancing customer loyalty through effective merchandising and inventory management. Demonstrated expertise in creating strategic product displays that drive revenue growth. Strong leadership abilities in guiding diverse teams to deliver outstanding customer service while maintaining an organized store environment. Skilled in data analysis, vendor negotiations, and cross-functional collaboration to improve overall business performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Operations Manager
Save-On-Foods
Kamloops, BC
09.2023 - Current
- Led team as coach, cultivating a customer service-focused environment.
- Supported Assistant Store Manager in enforcing operational standards across departments.
- Facilitated recruitment, training, and conflict resolution to enhance team member relations.
- Analyzed income statements to identify profit growth opportunities and executed strategic action plans.
- Communicated key messages to align management and team members with business objectives.
- Monitored department performance using HR metrics for continuous improvement.
- Developed operational procedures to ensure compliance with quality standards.
- Built strong teams to meet production demands and improve overall efficiency.
DEPARTMENT MANAGER, CENTER OF STORE
Save-On-Foods
Kamloops, Canada
08.2022 - 08.2023
- Managed inventory and receiving operations, ensuring optimal stock levels to meet demand.
- Collaborated with management team to develop daily and weekly sales plans based on trends.
- Analyzed income statements, identifying profit growth opportunities and executing actionable strategies.
- Created and enforced policies, procedures, and standards to enhance productivity and quality.
- Reduced process bottlenecks through employee training on best practices and performance strategies.
- Led team with a customer-first service approach, fostering a positive environment through effective development.
- Achieved operational excellence in merchandising, customer service, cleanliness, and food safety.
- Monitored department performance using HR metrics to drive continuous improvement initiatives.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Followed safety protocols and company processes and procedures.
- Evaluated employee feedback surveys regularly to identify areas of improvement in customer service delivery.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
FRONT END SUPERVISOR
Shoppers Drug Mart
Kamloops, Canada
07.2022 - 08.2022
- Provided oversight and ensured compliance with store policies and operating procedures for cashier and merchandising staff
- Facilitated comprehensive training sessions to equip cashiers and merchandisers with essential job competencies
- Implemented and maintained robust loss prevention protocols, including efficient management of cash office inventory, cashier tracking, and PC Optimum procedures
- Responded promptly and effectively to customer inquiries regarding product location, rainchecks, and related matters
- Skillfully resolved customer issues following established guidelines, including processing refunds and exchanges with a focus on customer satisfaction
- Conducted weekly inventory monitoring and communicated findings to the Assistant Front Store Manager (AFSM) or Front Store Manager (FSM)
- Proficiently managed start and end-of-day Point of Sale (POS) system operations
- Demonstrated accuracy in bank statement reconciliation and precise cash balancing per store guidelines
GENERAL CLERK
Save-On-Foods
Kamloops, Canada
11.2021 - 06.2022
- Cultivated customer loyalty and boosted sales through friendly, knowledgeable, and attentive service
- Demonstrated commitment to customer and team satisfaction by consistently going the extra mile
- Proficiently operated cash register, ensuring accurate and efficient transactions
- Maintained well-stocked and visually appealing department displays
- Facilitated smooth delivery of online orders to customers within the ecommerce department
- Delivered prompt and personalized service at the customer service desk, addressing customer needs effectively
Education
MBA - Finance
Thompson River University
Kamloops, BC04.2022
BBA - Finance
Jain University
Bangalore, India07.2019
Skills
- Financial analysis and reporting
- Strategic planning
- Customer service excellence
- Merchandising strategies
- Cash handling expertise
- Product knowledge
- Effective communication
- Problem-solving skills
- Time management
- Team collaboration
- Inventory management
- Technology proficiency
- Sales analytics
- Product demonstration
- Operational procedures
- Sales planning
- Customer service
- Conflict resolution
- Process improvement
Certification
- Hootsuite Social Marketing Certification
- Hootsuite Platform Certification
- Google Digital Garage - The fundamentals of Digital Marketing
- Lean Six Sigma White Belt Certification
Accomplishments
- BC Emergency Health Services - Vital Link Award
Timeline
Operations Manager
Save-On-Foods
09.2023 - Current
DEPARTMENT MANAGER, CENTER OF STORE
Save-On-Foods
08.2022 - 08.2023
FRONT END SUPERVISOR
Shoppers Drug Mart
07.2022 - 08.2022
GENERAL CLERK
Save-On-Foods
11.2021 - 06.2022
MBA - Finance
Thompson River University
BBA - Finance
Jain University
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