KAUSHIK BISWAS
Surrey
Summary
To contribute my extensive expertise to a reputable organization, leveraging my skills effectively to achieve designated objectives on exceptional business practices, standards of operation, service delivery, and customer retention with the utmost efficiency. Continuously enhance my capabilities across various domains, aiming to bolster the growth and success of both my organization and the wider society.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Infrastructure Service Manager
ICICI Bank Ltd
08.2022 - 05.2023
- Serve as the Infra Advisor to the Regional Head, offering strategic guidance on branch-related infrastructure matters.
- Oversee and manage facilities, including Electrical Maintenance, Repairs & Maintenance, Housekeeping, Dispatch & Security at designated ICICI Bank Offices and Branches
- Uphold safety and reliability standards for services and equipment provided
- Coordinate with premises landlords to address rent, tax, and other property-related issues.
- Facilitate branch compliance with infrastructural standards while liaising with branches to address their infrastructure needs.
- Collaborate with Vendors, municipalities, and various agencies to meet infrastructure requirements
- Manage legal aspects and documentation concerning premises, including title searches and agreements
- Develop proposals for new premises, relocations, or lease alterations for approval
- Implement cost-effective measures for branch infrastructure without compromising quality.
- Hired, trained, and supervised a team of service staff members to meet business goals.
General Service Manager
SODEXO FACILITIES MANAGEMENT SERVICES INDIA PVT. LTD
01.2021 - 07.2022
- Strategically plan, direct, and supervise a range of essential services, including cleaning, maintenance, safety inspections, food services, security, and mailroom administration
- Lead and oversee improvement projects targeting facility infrastructure, encompassing electrical and mechanical systems
- Develop and manage the operational and maintenance budget for the facility
- Generate and assess comprehensive reports concerning various responsibilities handled by different teams
- Strategize, coordinate, and oversee operations, transportation, and recreational activities with full formulation, mobilization, administration, and control
- Administer contracts for essential supplies and services required for smooth facility operations
- Recruit service staff, oversee their training, and provide supervision for their performance
- Ensure business profitability by achieving Gross Operating Profit (GOP) targets while effectively controlling costs and overheads
- Drive new business development by actively promoting services and delivering comprehensive responses to tenders and proposals within Sodexo's Integrated Facilities Management realm
- Foster positive customer relationships and engagement, nurturing connections with clients
- Provide training to new employees, imparting necessary protocols and high standards of customer service
Admin Executive
SODEXO FACILITIES MANAGEMENT SERVICES INDIA PVT. LTD
04.2019 - 12.2020
- Ensure seamless operations within the premises
- Supervise all completed Maintenance work and allocated Safety permits by Sodexo
- Oversee all project-related activities on the premises
- Select event venues for managerial quarterly parties and events.
- Negotiate event costs to maintain budgets
- Supervise all aspects of the Guest house property, including Technical Maintenance
- Guarantee the premises' security features are operational and effective
- Manage the entire relocation process for transferring employees
Technical Executive
SODEXO FACILITIES MANAGEMENT SERVICES INDIA PVT. LTD
10.2016 - 10.2018
- procurement activities related to M&E (Mechanical & Electrical)
- Track and manage Annual Maintenance Contracts (AMC), initiating and finalizing renewals and new additions.
- Ensure AMC vendors fulfill scheduled servicing requirements as planned
- Establish a vendor base for service provisions and material supplies
- Implement rigorous criteria for vendor selection and empanelment
- To implement vendor performance and maintain vendor ratings for cost, quality and timely delivery
- Verify requisitions for accurate specifications before floating inquiries.
- Draft detailed scopes and float enquiries accordingly. Prepare comparative matrices, evaluate, and negotiate commercial terms
- Issue purchase orders in adherence to Sodexo/HUL policy.
- Maintain close oversight of critical spares and parts inventory
- Ensuring adequate quantity of spares and consumables is made available all times
PROJECT ENGINEER
S. A. R ENGINEERING WORKS
05.2014 - 10.2016
- Managed projects as a Project Engineer at KRASANY MARINE SERVICES Pvt Ltd for 'Dock Blocks'
- Spearheaded projects as a Project Engineer at BPCL, LIQUID CARGO JETTY, JNPT, involving the 'Removal of FO and Dismantling of 12' and 8' Bunkering Pipelines from the Jetty'.
- Served as a Site Engineer for HPCL, Wadala Terminal, overseeing the 'Tank Modification' and the fabrication and erection of 'Still Well and Still Well Gauge Pipes'.
- Functioned as a Site Engineer for HPCL, WADALA TERMINAL, handling the fabrication of the '2' SS Foam Pipeline across the Tank Farm Area'.
- Oversaw maintenance and commissioning of the 'Quick Release Mooring Hook (QRMH)' for BPCL, LIQUID CARGO JETTY, and JNPT as a Site Engineer.
- Engaged as a Site Engineer for Vijay Mistry Construction Pvt. Ltd., managing the manufacturing and fabrication of 'Modular Jack-up Pontoon'.
Education
Bachelor of Engineering - Mechanical Engineering
Dr. Babasaheb Ambedkar Marathwada University
Aurangabad, India2014
High School Diploma -
S.I.W.S. Thirumali College of Science - Mumbai
Mumbai, India2008
Skills
- Customer Service Management
- F&B Service Management
- P&L Management
- Contract Negotiation
- Project Management
- Inventory Management
- Logistics Management
- Shift Scheduling
- Technical Competency
- Performance Evaluations
- Excellent communication skills
- Expert in Microsoft office
- Hard working
- Positive thinking
- Resilient mindset of perseverance
- Adaptable to diverse environments and challenges
- High imagination
- Enthusiastically embraces new learning opportunities
Certification
- Six Sigma: green belt
- AutoCAD 2006
- Pro-engineering wildfire 5.0/Creo parametric
- Hyper mesh
- Catia
Languages
ENGLISH
Full Professional
HINDI
Native or Bilingual
BENGALI
Native or Bilingual
GERMAN (A-I LEVEL)
Elementary
Timeline
Infrastructure Service Manager
ICICI Bank Ltd
08.2022 - 05.2023
General Service Manager
SODEXO FACILITIES MANAGEMENT SERVICES INDIA PVT. LTD
01.2021 - 07.2022
Admin Executive
SODEXO FACILITIES MANAGEMENT SERVICES INDIA PVT. LTD
04.2019 - 12.2020
Technical Executive
SODEXO FACILITIES MANAGEMENT SERVICES INDIA PVT. LTD
10.2016 - 10.2018
PROJECT ENGINEER
S. A. R ENGINEERING WORKS
05.2014 - 10.2016
Bachelor of Engineering - Mechanical Engineering
Dr. Babasaheb Ambedkar Marathwada University
High School Diploma -
S.I.W.S. Thirumali College of Science - Mumbai
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