To contribute my extensive expertise to a reputable organization, leveraging my skills effectively to achieve designated objectives on exceptional business practices, standards of operation, service delivery, and customer retention with the utmost efficiency. Continuously enhance my capabilities across various domains, aiming to bolster the growth and success of both my organization and the wider society.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Infrastructure Service Manager
ICICI Bank Ltd
08.2022 - 05.2023
Serve as the Infra Advisor to the Regional Head, offering strategic guidance on branch-related infrastructure matters.
Oversee and manage facilities, including Electrical Maintenance, Repairs & Maintenance, Housekeeping, Dispatch & Security at designated ICICI Bank Offices and Branches
Uphold safety and reliability standards for services and equipment provided
Coordinate with premises landlords to address rent, tax, and other property-related issues.
Facilitate branch compliance with infrastructural standards while liaising with branches to address their infrastructure needs.
Collaborate with Vendors, municipalities, and various agencies to meet infrastructure requirements
Manage legal aspects and documentation concerning premises, including title searches and agreements
Develop proposals for new premises, relocations, or lease alterations for approval
Implement cost-effective measures for branch infrastructure without compromising quality.
Hired, trained, and supervised a team of service staff members to meet business goals.
General Service Manager
SODEXO FACILITIES MANAGEMENT SERVICES INDIA PVT. LTD
01.2021 - 07.2022
Strategically plan, direct, and supervise a range of essential services, including cleaning, maintenance, safety inspections, food services, security, and mailroom administration
Lead and oversee improvement projects targeting facility infrastructure, encompassing electrical and mechanical systems
Develop and manage the operational and maintenance budget for the facility
Generate and assess comprehensive reports concerning various responsibilities handled by different teams
Strategize, coordinate, and oversee operations, transportation, and recreational activities with full formulation, mobilization, administration, and control
Administer contracts for essential supplies and services required for smooth facility operations
Recruit service staff, oversee their training, and provide supervision for their performance
Ensure business profitability by achieving Gross Operating Profit (GOP) targets while effectively controlling costs and overheads
Drive new business development by actively promoting services and delivering comprehensive responses to tenders and proposals within Sodexo's Integrated Facilities Management realm
Foster positive customer relationships and engagement, nurturing connections with clients
Provide training to new employees, imparting necessary protocols and high standards of customer service
Admin Executive
SODEXO FACILITIES MANAGEMENT SERVICES INDIA PVT. LTD
04.2019 - 12.2020
Ensure seamless operations within the premises
Supervise all completed Maintenance work and allocated Safety permits by Sodexo
Oversee all project-related activities on the premises
Select event venues for managerial quarterly parties and events.
Negotiate event costs to maintain budgets
Supervise all aspects of the Guest house property, including Technical Maintenance
Guarantee the premises' security features are operational and effective
Manage the entire relocation process for transferring employees
Technical Executive
SODEXO FACILITIES MANAGEMENT SERVICES INDIA PVT. LTD
10.2016 - 10.2018
procurement activities related to M&E (Mechanical & Electrical)
Track and manage Annual Maintenance Contracts (AMC), initiating and finalizing renewals and new additions.
Ensure AMC vendors fulfill scheduled servicing requirements as planned
Establish a vendor base for service provisions and material supplies
Implement rigorous criteria for vendor selection and empanelment
To implement vendor performance and maintain vendor ratings for cost, quality and timely delivery
Verify requisitions for accurate specifications before floating inquiries.
Draft detailed scopes and float enquiries accordingly. Prepare comparative matrices, evaluate, and negotiate commercial terms
Issue purchase orders in adherence to Sodexo/HUL policy.
Maintain close oversight of critical spares and parts inventory
Ensuring adequate quantity of spares and consumables is made available all times
PROJECT ENGINEER
S. A. R ENGINEERING WORKS
05.2014 - 10.2016
Managed projects as a Project Engineer at KRASANY MARINE SERVICES Pvt Ltd for 'Dock Blocks'
Spearheaded projects as a Project Engineer at BPCL, LIQUID CARGO JETTY, JNPT, involving the 'Removal of FO and Dismantling of 12' and 8' Bunkering Pipelines from the Jetty'.
Served as a Site Engineer for HPCL, Wadala Terminal, overseeing the 'Tank Modification' and the fabrication and erection of 'Still Well and Still Well Gauge Pipes'.
Functioned as a Site Engineer for HPCL, WADALA TERMINAL, handling the fabrication of the '2' SS Foam Pipeline across the Tank Farm Area'.
Oversaw maintenance and commissioning of the 'Quick Release Mooring Hook (QRMH)' for BPCL, LIQUID CARGO JETTY, and JNPT as a Site Engineer.
Engaged as a Site Engineer for Vijay Mistry Construction Pvt. Ltd., managing the manufacturing and fabrication of 'Modular Jack-up Pontoon'.
Education
Bachelor of Engineering - Mechanical Engineering
Dr. Babasaheb Ambedkar Marathwada University
Aurangabad, India
2014
High School Diploma -
S.I.W.S. Thirumali College of Science - Mumbai
Mumbai, India
2008
Skills
Customer Service Management
F&B Service Management
P&L Management
Contract Negotiation
Project Management
Inventory Management
Logistics Management
Shift Scheduling
Technical Competency
Performance Evaluations
Excellent communication skills
Expert in Microsoft office
Hard working
Positive thinking
Resilient mindset of perseverance
Adaptable to diverse environments and challenges
High imagination
Enthusiastically embraces new learning opportunities
Certification
Six Sigma: green belt
AutoCAD 2006
Pro-engineering wildfire 5.0/Creo parametric
Hyper mesh
Catia
Languages
ENGLISH
Full Professional
HINDI
Native or Bilingual
BENGALI
Native or Bilingual
GERMAN (A-I LEVEL)
Elementary
Timeline
Infrastructure Service Manager
ICICI Bank Ltd
08.2022 - 05.2023
General Service Manager
SODEXO FACILITIES MANAGEMENT SERVICES INDIA PVT. LTD
01.2021 - 07.2022
Admin Executive
SODEXO FACILITIES MANAGEMENT SERVICES INDIA PVT. LTD
04.2019 - 12.2020
Technical Executive
SODEXO FACILITIES MANAGEMENT SERVICES INDIA PVT. LTD