Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kaushal Reddy Singaram

Mississauga,ON

Summary

Multifaceted Customer Service Specalist with proven customer service expertise, strong attention to detail and superior work ethic. Proficient in supporting customer service teams by addressing escalated issues and assisting with troubleshooting. Talented trainer and mentor with performance-oriented mindset.

Overview

7
7
years of professional experience

Work History

Lead Customer Service Specialist

Amazon
05.2021 - 07.2023
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
  • Reviewed associate performance to identify training needs.
  • Responded to customer calls and emails to answer questions about products and services.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Customer Service Specialist

Amazon
06.2018 - 05.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer calls and emails to answer questions about products and services.
  • Handled billing and payment issues following guidelines, resolving disputes properly.

Customer Service Associate

[24]7.ai
10.2016 - 06.2018
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.


Education

Master of Science - Computer Science

Texas A&M University
Kingsville
08.2016

Skills

  • Performance Monitoring
  • Training and Development
  • Problem Solving
  • Critical Thinking
  • Team Leadership
  • Process Improvement
  • Interpersonal Skills
  • Decision Making
  • Organizational Skills
  • Project Management
  • Administrative Support
  • Willingness to Lead
  • Customer Service

Languages

English
Full Professional

Timeline

Lead Customer Service Specialist

Amazon
05.2021 - 07.2023

Customer Service Specialist

Amazon
06.2018 - 05.2021

Customer Service Associate

[24]7.ai
10.2016 - 06.2018

Master of Science - Computer Science

Texas A&M University

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Kaushal Reddy Singaram