Kaushal Parmar
Kitchener,ON
Summary
Friendly Head Cashier experienced in leading large teams with exceptional skill as atrainer, team builder and project manager. Talented in accurately handling money, monitoring performance and resolving customer concerns in fast-paced environments.
Overview
1
1
year of professional experience
Work History
Cashier Team Lead
Brand Factory
02.2023 - 07.2023
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Trained team members on cash register operation and cash handling.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Customer Service Representative
Enbee Education Center
02.2022 - 01.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
MBA - IT Business Analysis
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON12.2024
Skills
- Policy Enforcement
- Shift Scheduling
- Cash Drawer Reconciliation
- Cashier Training
- Team Leadership
- Heavy Lifting
- Flexible Schedule
- Customer Service
- Merchandise Stocking
- Positive Attitude
- Store Opening and Closing
- New Hire Training
Timeline
Cashier Team Lead
Brand Factory
02.2023 - 07.2023
Customer Service Representative
Enbee Education Center
02.2022 - 01.2023
MBA - IT Business Analysis
Conestoga College Institute of Technology And Advanced Learning
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