Summary
Overview
Work History
Education
Skills
Timeline
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Kaushal Parmar

Kitchener,ON

Summary

Friendly Head Cashier experienced in leading large teams with exceptional skill as atrainer, team builder and project manager. Talented in accurately handling money, monitoring performance and resolving customer concerns in fast-paced environments.

Overview

1
1
year of professional experience

Work History

Cashier Team Lead

Brand Factory
02.2023 - 07.2023
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Trained team members on cash register operation and cash handling.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.

Customer Service Representative

Enbee Education Center
02.2022 - 01.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.


Education

MBA - IT Business Analysis

Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON
12.2024

Skills

  • Policy Enforcement
  • Shift Scheduling
  • Cash Drawer Reconciliation
  • Cashier Training
  • Team Leadership
  • Heavy Lifting
  • Flexible Schedule
  • Customer Service
  • Merchandise Stocking
  • Positive Attitude
  • Store Opening and Closing
  • New Hire Training

Timeline

Cashier Team Lead

Brand Factory
02.2023 - 07.2023

Customer Service Representative

Enbee Education Center
02.2022 - 01.2023

MBA - IT Business Analysis

Conestoga College Institute of Technology And Advanced Learning

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Kaushal Parmar