Kausha Shukla
Toronto,Canada
Summary
Seasoned, detail-oriented Health Informatician, Epic Business Continuity Analyst, and Epic Credentialed Trainer with over five years of experience in clinical operations, workflow optimization, Electronic Health Record (EHR) and Health Information Systems. Extensive expertise in Epic applications, system support, clinical documentation, digital health, ITIL and hospital information systems. Adept at incident management, troubleshooting, resolving technical issues, and applying technical expertise in optimizing clinical systems to improve patient-centered care. Skilled in project implementation, process improvement, research, and healthcare setting operations. Experienced in ServiceNow and LMS for service management. Committed to collaboration, compassion, and quality patient care, with the ability to train and mentor staff in system support, clinical documentation, and EHR optimization. Highly motivated and flexible, capable of delivering solutions in fast-paced environments. Proven record in improving user experience, resolving issues, and ensuring a seamless integration of digital tools into healthcare systems. Proficient in EpicCare Ambulatory & EpicCare Inpatient Orders, OpTime, Kaleidoscope, Lumens, Epic RO, BCA-Web, BCA-PC, Haiku, and Canto.
Overview
6
6
years of professional experience
1
1
Certification
Work History
EPR Credentialed Trainer (Epic Orders – Inpatient & Ambulatory)
Unity Health Toronto
05.2024 - Current
- Delivering Epic training to clinicians, residents, clinical fellows, nurse practitioners, and physician assistants, translating technical concepts into practical applications and ensuring the system aligns with clinical workflows and improves patient-centered care
- Leading digital health and clinical systems optimization initiatives to enhance system usability and workflow efficiency
- Managing and mentoring a team of interns to support clinicians during Epic training, Go-Live and Post-Go-Live phases, focusing on resolving technical issues and enhancing user experience
- Maintaining and updating knowledge base resources, providing clinicians with current and accessible training materials
- Providing Go-Live and Post-Go-Live support, troubleshooting issues and optimizing system functionality
- Designing and testing training materials, focusing on surgical specialties to improve training proficiency
- Delivering inclusive training using JAWS, ensuring accessibility for clinicians with special needs
- Troubleshooting and providing system support through ServiceNow, ensuring timely resolution of technical issues and improving clinician satisfaction
- Applying change management strategies to facilitate the seamless transition and adoption of Epic systems and optimizations
- Facilitating stakeholder meetings and workshops with cross-functional teams, gathering requirements and addressing end-user concerns during the post-Go-Live optimization phase
- Collaborating with clinical teams and stakeholders to ensure quality patient care and the seamless integration of Epic systems into daily operations
- Conducting workflow testing, ensuring smooth Epic integration and optimized clinical processes
- Developing, maintaining, and updating the central repository for Epic Learning Home Dashboard, ensuring training resources remain current and accessible
- Training providers on Epic modules, including Ambulatory & Inpatient Orders, OpTime, Bones, Kaleidoscope, Lumens, Haiku, and Canto
Business Continuity Analyst (Epic) (Co-op Placement for Health Informatics)
University Health Network (UHN)
05.2023 - 08.2023
- Collaborated with the Clinical Informatics Team at UHN Digital to implement Epic downtime policies
- Strengthen organizational resilience through implementation of business continuity strategies and policies for Epic
- Coordinated tabletop exercises simulating emergencies to improve the effectiveness of business continuity plans for Epic
- Worked with diverse teams to integrate Epic business continuity measures seamlessly into daily operational workflows
- Conducted regular training sessions and simulations to enhance employee understanding and engagement with business continuity practices
- Trained end users for efficient emergency response protocols and communication strategies during Epic downtime
Medical Administrator (Medical Officer)
Bhargava Hospital
05.2021 - 09.2022
- Led the planning and implementation of Covid-19 pandemic protocols and health regulatory policies across multiple departments, ensuring compliance with public health guidelines
- Managed a cross-functional team to successfully develop and deploy new protocols with a collaborative approach to meet diverse operational needs and regulatory requirements
- Facilitated incident management and disaster recovery procedures, ensuring rapid response and effective resolution during emergencies to minimize disruptions and maintain organizational continuity
- Enhanced overall patient satisfaction by introducing and managing timely improvements in services
Medical Administrator
Jivandeep Clinic, Vishwa Clinic
05.2019 - 05.2021
- Managed clinic administration and day-to-day operations, ensuring smooth patient flow and resource management
- Implemented electronic patient records systems, improving patient care and operational efficiency
- Developed training programs for clinicians, focusing on technology adoption, workflow optimization, and patient management processes
Education
Postgraduate Certificate - Information Systems Business Analysis
George Brown College
Toronto, ON04.2024
Postgraduate Certificate - Health Informatics
George Brown College
Toronto, ON08.2023
MBA - Hospital Administration and Healthcare Management
Dr. D. Y. Patil University
Pune, India08.2022
Bachelors of Homeopathic Medicine & Surgery -
Sardar Patel University
Anand, India04.2019
Skills
- Epic Systems: EpicCare Ambulatory & Inpatient Orders, OpTime, Kaleidoscope, Lumens, BCA-Web, BCA-PC, Haiku, Canto
- Clinical Systems & Patient Care: Workflow analysis, clinical documentation, clinical systems, patient-centered care, acute care
- Digital Health & Informatics: EpicCare, hospital information systems, EHR optimization
- Problem Resolution & Troubleshooting: Resolve technical issues, system support, troubleshoot complex clinical problems
- Process Improvement & Project Implementation: Process Improvement, project implementation, research
- Incident Management & Service Management: Incident Management and ServiceNow for IT service and incident management
- Training & Development: Develop training content, teaching, flexible delivery, training for clinicians
- Collaboration & Communication: Collaboration, communication, human resources, working with cross-functional teams, fostering teamwork
- Patient Care & Safety: Quality patient care, compassion, commitment to patient and staff safety
- Technical Expertise & Support:Support and optimize Epic systems, security, system support, resolve issues
- Flexibility & Motivation: Highly motivated, flexible, dedicated to continuous improvement
Certification
- Epic - Orders (Inpatient and Ambulatory), Unity Health Toronto
- Associate Business Continuity Professional (ABCP), Disaster Recovery Institute International
- Lean Six Sigma Green Belt Professional, Six Sigma Global Institute
- Incident Management System (IMS200), Emergency Management Ontario
- Emergency Management (EM200), Emergency Management Ontario
Timeline
EPR Credentialed Trainer (Epic Orders – Inpatient & Ambulatory)
Unity Health Toronto
05.2024 - Current
Business Continuity Analyst (Epic) (Co-op Placement for Health Informatics)
University Health Network (UHN)
05.2023 - 08.2023
Medical Administrator (Medical Officer)
Bhargava Hospital
05.2021 - 09.2022
Medical Administrator
Jivandeep Clinic, Vishwa Clinic
05.2019 - 05.2021
Postgraduate Certificate - Information Systems Business Analysis
George Brown College
MBA - Hospital Administration and Healthcare Management
Dr. D. Y. Patil University
Bachelors of Homeopathic Medicine & Surgery -
Sardar Patel University
Postgraduate Certificate - Health Informatics
George Brown College
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