KAUSHA SHUKLA
Toronto,ON
Summary
Oriented Health Informatician and Business Continuity Analyst with a solid foundation in Health Informatics, Clinical Information System Management, and Project Management. Adept at implementing and optimizing EPIC systems, BCA-PC, and BCA-WEB to enhance healthcare processes. Proven track record of successfully supporting the Clinical Informatics Team at the University Health Network (UHN) in the rollout of downtime procedures and contributing to the effective implementation of EPIC policies.
Overview
3
3
years of professional experience
Work History
Business Continuity Analyst (Co-op Placement)
University Health Network (UHN)
- Supported Clinical Informatics Team At UHN Digital in the implementation of newly revised downtime policies associated with UHN's EPIC implementation.
- Enhanced business continuity plans by conducting comprehensive risk assessments and gap analyses.
- Improved overall organization resilience by developing and implementing robust business continuity strategies.
- Ensured timely recovery of critical business functions with the establishment of effective disaster recovery plans.
- Reduced downtime during incidents by creating efficient emergency response procedures and communication protocols.
- Increased employee awareness on business continuity by providing regular training sessions and workshops.
- Collaborated with cross-functional teams to ensure seamless integration of business continuity practices into daily operations.
- Evaluated potential risks to organizational operations, analyzing impacts on staff, facilities, technology, and suppliers.
- Maintained up-to-date knowledge on industry trends and best practices for continuous improvement of business continuity processes.
- Conducted periodic plan reviews and updates, ensuring alignment with organizational objectives and changes in the external environment.
- Performed post-incident analysis to identify areas for improvement, incorporating lessons learned into revised plans and processes.
- Streamlined crisis management processes through development of an easy-to-follow incident response framework.
- Optimized resources allocation during emergencies by designing a prioritization matrix for critical business functions restoration efforts.
- Coordinated tabletop exercises simulating emergency scenarios to validate effectiveness of established plans.
- Facilitated collaboration between various departments during incident response activities ensuring a unified approach towards resolution.
- Instrumental in achieving regulatory compliance related to business continuity standards through diligent policy enforcement.
Medical Administrator
Bhargava Hospital
01.2021 - 01.2022
- Streamlined patient registration process by implementing electronic check-in procedures.
- Reduced wait times for patients by optimizing appointment scheduling methods.
- Enhanced communication between medical staff and patients through the introduction of a secure messaging system.
- Ensured compliance with healthcare regulations through meticulous record-keeping and documentation practices.
- Collaborated with clinicians to develop and implement quality improvement initiatives, resulting in better patient outcomes.
Medical Administrator
Jivandeep Clinic
01.2020 - 01.2021
- Enhanced communication between medical staff and patients through the introduction of a secure messaging system.
- Increased overall patient satisfaction with the implementation of an efficient feedback mechanism.
- Improved accuracy in billing and insurance claims by regularly reviewing and updating patient information.
Medical Office Administrator
Vishwa Clinic
01.2019 - 01.2020
- Addressed patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.
- Contributed to a positive workplace culture by fostering open communication among team members and addressing conflicts professionally when necessary.
Education
Health Informatics (Ontario College Graduate Certificate) -
George Brown College
Toronto, ONMBA in Hospital Administration and Healthcare Management -
Dr. D. Y. Patil University
Bachelor of Homeopathic Medicine and Surgery -
Sardar Vallabhbhai Patel University
Skills
- EPIC, BCA-PC, BCA-WEB, EPIC - RO
- Clinical Information System and EHR Management
- Healthcare Facilitation and Education
- Medical Terminology and Technical Writing
- Project Management Tools: MS Project, JIRA, Gantt Chart
- Process Mapping Tools: Microsoft Visio, Lucid Chart, Balsamiq
- Prototype Designing: Figma, Adobe XD
- Data Analysis Tools: Tableau
- MS Office Suite and G Suite
- Virtual Platforms: Zoom, MS Teams
- Implementation of new or revised Healthcare Policies
- Problem Solving and Adaptability
- Interpersonal Skills
- Organizational Skills
- Decision Making
- Relationship Management
- Professionalism
Timeline
Medical Administrator
Bhargava Hospital
01.2021 - 01.2022
Medical Administrator
Jivandeep Clinic
01.2020 - 01.2021
Medical Office Administrator
Vishwa Clinic
01.2019 - 01.2020
Business Continuity Analyst (Co-op Placement)
University Health Network (UHN)
Health Informatics (Ontario College Graduate Certificate) -
George Brown College
MBA in Hospital Administration and Healthcare Management -
Dr. D. Y. Patil University
Bachelor of Homeopathic Medicine and Surgery -
Sardar Vallabhbhai Patel University
Similar Profiles
Alicia JonesAlicia Jones
Manager at University Health Network (UHN)Manager at University Health Network (UHN)
Karan SharmaKaran Sharma
Environmental Services at University Health Network (UHN)Environmental Services at University Health Network (UHN)
Sohana KamathSohana Kamath
HR Advisor at University Health Network (UHN)HR Advisor at University Health Network (UHN)
Nabila NowsovaNabila Nowsova
Patient Flow Coordinator and Administrative Assistant at University Health Network (UHN)Patient Flow Coordinator and Administrative Assistant at University Health Network (UHN)
Kenrick BarnettKenrick Barnett
Digital Content Creator at Dutchpot ChroniclesDigital Content Creator at Dutchpot Chronicles