KAUSARA AFOLAYAN
Regina,SK
Summary
Capable of engaging in negotiations and exhibiting unmatched professionalism, I excelled at enhancing customer retention and satisfaction at MTN Communications by streamlining call center operations and leveraging my problem-solving skills. I am adept at communicating with unsatisfied customers and contributing to improved service levels and productivity. My teamwork ethics and expertise in mobile device management have been pivotal in achieving these outcomes.
Overview
2
2
years of professional experience
Work History
MTN TELECOM NG
MTN Communications
03.2021 - 02.2023
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Bachelor of Arts - Theatre Arts
BOWEN UNIVERSITY
IWO OSUN STATE01.2021
Skills
- Negotiation and Persuasion
- Mobile Device Management
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Professionalism
Languages
English
Full Professional
Timeline
MTN TELECOM NG
MTN Communications
03.2021 - 02.2023
Bachelor of Arts - Theatre Arts
BOWEN UNIVERSITY
Similar Profiles
Ezekiel OnuohaEzekiel Onuoha
Security Analyst at MTN CommunicationsSecurity Analyst at MTN Communications
Reem KaloumehReem Kaloumeh
Procurement Coordinator at MTN CommunicationsProcurement Coordinator at MTN Communications
Busisiwe TshabalalaBusisiwe Tshabalala
Banking and Finance Administrator at MTN CommunicationsBanking and Finance Administrator at MTN Communications