Kausar Osei Issah
Sydney,Ns
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Sydney Credit Union
Sydney, Ns
12.2022 - Current
- Demonstrated expertise in maintaining up-to-date knowledge of company policies and procedures, ensuring compliance and efficient operations
- Implemented efficient strategies to research and promptly address inquiries from clients, boosting productivity by 40%
- Optimized secretarial duties, resulting in a notable improvement in customer response time and enhanced employee morale
- Actively contributed to strategic discussions in company and client meetings, leveraging strong communication skills.
Administrative Assistant
Ghana Football Association
Accra
05.2020 - 08.2022
- Managed a detailed database to track company action items, improving efficiency and organization within the team
- Successfully resolved customer issues within budget constraints, achieving a 50% resolution rate and enhancing client satisfaction
- Updated company policies to reflect organizational changes, leading to a 60% reduction in staff turnover and fostering a positive work environment
- Supervised a team of 8 employees across multiple departments, maintaining high standards of cleanliness and professionalism.
Health and Safety Administrator
37 Military Hospital
Accra
09.2018 - 01.2020
- Provided administrative support to the VP of Operations, ensuring smooth communication and coordination within the department
- Managed a large-scale database totaling 3.5 terabytes, overseeing data entry, archiving, and management tasks with precision
- Created and maintained an accurate schedule of all company events, ensuring timely attendance and adherence to deadlines
- Collaborated with cross-functional teams to meet project deadlines and ensure seamless operations.
Education
Post Baccalaureate Diploma in Healthcare Management -
Cape Breton University
04.2024
Bachelors Sports and Exercise Science -
KNUST
06.2020
Skills
- Customer service
- Communications
- Organizational Skills
- Microsoft Office
- Banking
- Scheduling
- Teamwork
- Time management
- Report Writing
- Mail handling
Certification
- Project Management Professional-PMI
- MEDICAL TERMINOLOGY- CANADIAN RED CROSS
- ICS 100- ICS CANADA
- ANTI-MONEY LAUNDERING COURSE-ATLANTIC CENTRAL
- FLAY YOUR MONEY- ATLANTIC CENTRAL
Timeline
Administrative Assistant
Sydney Credit Union
12.2022 - Current
Administrative Assistant
Ghana Football Association
05.2020 - 08.2022
Health and Safety Administrator
37 Military Hospital
09.2018 - 01.2020
Post Baccalaureate Diploma in Healthcare Management -
Cape Breton University
Bachelors Sports and Exercise Science -
KNUST
Similar Profiles
Angela OlsenAngela Olsen
Teller, Operations Department at Beehive Credit Union (now Security Services Credit Union)Teller, Operations Department at Beehive Credit Union (now Security Services Credit Union)
Jan SylvesterJan Sylvester
Senior Accounts Clerk/Accounts Clerk I at G.U.T. Credit Union Ltd/Nexa Credit Union LtdSenior Accounts Clerk/Accounts Clerk I at G.U.T. Credit Union Ltd/Nexa Credit Union Ltd
Briana DameBriana Dame
Customer Service Representative II at Coastal1 Credit Union FKA Pawtucket Credit UnionCustomer Service Representative II at Coastal1 Credit Union FKA Pawtucket Credit Union
Keira Lynn PinoKeira Lynn Pino
Hostess at The Freight Shed at the Terrace RestaurantHostess at The Freight Shed at the Terrace Restaurant
Micheal HallahanMicheal Hallahan
Heavy Machinery Operator at Savage ServicesHeavy Machinery Operator at Savage Services