Mandeep Kaur

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
• Boosted customer retention rates through personalized follow-up strategies.
• Enhanced team productivity with introduction of flexible working arrangements.

• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
• Kept accurate records to document customer service actions and discussions.
• Improved team morale by establishing recognition program for exceptional customer service.

• Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
• Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
• Coordinated with product development team to address frequent customer issues.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Developed detailed plans based on broad guidance and direction.

Mastered new skills to enhance performance.

Addressed customer concerns effectively.

Cultivated supportive atmosphere for colleagues and clients.

• Took ownership of customer issues and followed problems through to resolution.
• Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
• Followed through with client requests to resolve problems.
• Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
• Elevated customer satisfaction with detailed training programs for support staff.
• Defined clear targets and objectives and communicated to other team members.
• Launched quality assurance practices for each phase of development
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Collaborated with plants to ensure optimal growth.

Strategically prioritized workload to achieve punctual task delivery.

Enhanced understanding of plant maintenance.

Advanced progress by cultivating plants and maintaining moisture levels.

Enhanced skills by experimenting with unique designs.

Enhanced team morale through positive engagement.

Scanned and designed various pamphlets for marketing.

Utilized computer commands to produce a range of designs and sizes.

Coordinated operations across 5-6 computers to maintain product standards and optimize time.