NAVPREET KAUR
Calgary,Canada
Summary
Highly organized and detail-oriented administrative professional with five years of customer service experience, transitioning into a Unit Clerk role within a healthcare setting. Proficient in medical terminology, patient record management, and administrative coordination. Adept at transcribing physician orders, managing confidential patient information, and facilitating communication between multidisciplinary teams. Skilled in Microsoft Office Suite, electronic health record (EHR) systems, and healthcare documentation. Committed to delivering efficient, patient-centered administrative support while ensuring compliance with healthcare regulations.
Overview
6
6
years of professional experience
Work History
Medical Office Assistant
Airdie Medical Clinic
Calgary, Canada
04.2024 - Current
- Scheduling and confirming medical appointments with patients entering
- Formatting electronically based medical reports
- Helping patients complete documents and medical history forms
- Preparing agendas for meetings and possibly taking minutes of meetings
- Ordering supplies and maintaining inventory
- Determining and establishing office procedures and routines
- Maintaining confidential medical history files
Manager
Tim Hortons
Calgary, Canada
10.2022 - 01.2024
- Overseeing day-to-day operations of the organization
- Responsible for recruiting and leading dynamic to help build a successful team
- Leading a diverse team in a fast-paced environment
- Monitoring inventory levels and assisting with placing orders to ensure product availability
- Handling customer inquiries and complaints and resolving issues promptly and professionally
- Creating schedules and ensuring that staff follow the prescribed Tim Hortons protocol
- Training, coaching, and motivating team members, providing guidance and support to ensure adherence to standards and procedures
Office Administrator
VISTA MEDICAL CLINIC
Calgary, Canada
10.2022 - 12.2023
- Perform a variety of administrative and clerical office support activities for multiple staff ensuring timely adherence and deadlines
- Monitor and/or manage assigned Partner(s) Outlook calendars; this includes arranging internal and external meetings; responding to changing priorities, coordinating meeting logistics and preparing support material
- Fax, photocopy, and scan documents, as required
- Enter, review, and maintain opportunities, client account and contact information
- Coordinate and schedule internal and external meetings, appointments, and travel arrangements
- Prepare, review, and modify general templates, letters, reports, PowerPoint presentations, Word documents, Excel workbooks and other correspondence materials
- Review upcoming deadlines and work requirements with Partner(s); manage the flow of work to the Partner(s) such as documents for review/signature
- Managed and maintained inventory, ensuring stock levels were optimized and preparing detailed inventory reports for management
- Assisted in scheduling, coordinating team shifts to ensure peak time coverage and alignment with business needs
- Drove target achievement by coaching team members, conducting regular meetings to discuss sales strategies, and providing support to overcome challenges
- Monitored sales performance, creating weekly and biweekly reports on sales achievements for management review
- Promoted and sold products, including Master cards and accessories, to maximize store revenue and enhance customer satisfaction
- Trained team members in product knowledge and up selling techniques to improve overall team performance and customer experience
Supervisor
Tim Hortons
Calgary, Canada
10.2018 - 09.2022
- Supervise and co-ordinate staff
- Estimate and order ingredients and supplies
- Ensure food service and quality control
- Maintain records of stock, repairs, sales, and wastage
- Supervise and check assembly of trays
- Train staff in job duties, sanitation, and safety procedures
- Prepare budget and cost estimates
- Responsible for daily banking and sales
Education
Business Administration Diploma -
Southern Alberta Institute of Technology
Calgary, AB04.2021
Medical Office Assistant Certificate -
Bow River College
Calgary, AB08.2020
High School Diploma -
James Fowler High School
Calgary, ABSkills
✅ Medical Terminology & Healthcare Documentation
✅ Electronic Health Records (EHR) & Data Management
✅ Physician Order Transcription & Chart Organization
✅ Patient Confidentiality & HIPAA Compliance
✅ Reception, Scheduling & Administrative Support
✅ Microsoft Office Suite (Word, Excel, Outlook)
✅ Effective Communication & Team Collaboration
✅ Multitasking & Time Management
✅ Problem-Solving & Conflict Resolution
Languages
- Hindi
- English
- Punjabi
- Tagalog
References
References available upon request.
Timeline
Medical Office Assistant
Airdie Medical Clinic
04.2024 - Current
Manager
Tim Hortons
10.2022 - 01.2024
Office Administrator
VISTA MEDICAL CLINIC
10.2022 - 12.2023
Supervisor
Tim Hortons
10.2018 - 09.2022
Business Administration Diploma -
Southern Alberta Institute of Technology
Medical Office Assistant Certificate -
Bow River College
High School Diploma -
James Fowler High School
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