Summary
Overview
Work History
Education
Skills
Timeline
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Kauana  Rolim

Kauana Rolim

Toronto,ON

Summary

Motivated professional with extensive experience in customer service, sales and administrative tasks. I am a young girl from Brazil who is passionate about technology, and loves to get to know people. I have studied in England for 2 years, an experience where I could improve many of my skills, I have worked in a cafe and a company operating in the commercialization of grains.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience
6
6
years of post-secondary education

Work History

Barista

Cinammon Cafe (England)
Bexhill-on-sea , East Sussex
03.2021 - 06.2023
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Maintained regular and consistent attendance and punctuality.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.

Secretary

Cereal Industria (Brazil)
Primavera Do Leste, Mato Grosso
09.2022 - 02.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Established administrative work procedures to track staff's daily tasks.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Education

Associate of Science - Biology

Bexhill College
Bexhill-on-sea (England)
09.2020 - 07.2022

Associate of Science - Chemistry

Bexhill College
Bexhill-on-Sea (England)
09.2020 - 07.2022

Associate of Applied Science - Applied Science

Bexhill College
Bexhill-on-Sea (England)
09.2020 - 07.2022

International Business Management

Greystone College
Toronto
04.2023 - Current

Skills

Exceptional customer service

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Timeline

International Business Management

Greystone College
04.2023 - Current

Secretary

Cereal Industria (Brazil)
09.2022 - 02.2023

Barista

Cinammon Cafe (England)
03.2021 - 06.2023

Associate of Science - Biology

Bexhill College
09.2020 - 07.2022

Associate of Science - Chemistry

Bexhill College
09.2020 - 07.2022

Associate of Applied Science - Applied Science

Bexhill College
09.2020 - 07.2022
Kauana Rolim