Kauana Rolim
Toronto,ON
Summary
Motivated professional with extensive experience in customer service, sales and administrative tasks. I am a young girl from Brazil who is passionate about technology, and loves to get to know people. I have studied in England for 2 years, an experience where I could improve many of my skills, I have worked in a cafe and a company operating in the commercialization of grains.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
Work History
Barista
Cinammon Cafe (England)
Bexhill-on-sea , East Sussex
03.2021 - 06.2023
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained regular and consistent attendance and punctuality.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
Secretary
Cereal Industria (Brazil)
Primavera Do Leste, Mato Grosso
09.2022 - 02.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Established administrative work procedures to track staff's daily tasks.
- Liaised between clients and vendors and maintained effective lines of communication.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
Associate of Science - Biology
Bexhill College
Bexhill-on-sea (England) 09.2020 - 07.2022
Associate of Science - Chemistry
Bexhill College
Bexhill-on-Sea (England) 09.2020 - 07.2022
Associate of Applied Science - Applied Science
Bexhill College
Bexhill-on-Sea (England) 09.2020 - 07.2022
International Business Management
Greystone College
Toronto 04.2023 - Current
Skills
Exceptional customer service
Hospitality service expertise
Retail management
Fluent in Portuguese
Cash Handling
Adaptive and creative
Performance improvement
Friendly and outgoing
Excellent memory
Ordering procedures
Office administration
Spreadsheet management
Team Bonding
Document conversion
Mail handling
Technical Support
Scheduling
Writing reports
Time management
IManage
Timeline
International Business Management
Greystone College
04.2023 - Current
Secretary
Cereal Industria (Brazil)
09.2022 - 02.2023
Barista
Cinammon Cafe (England)
03.2021 - 06.2023
Associate of Science - Biology
Bexhill College
09.2020 - 07.2022
Associate of Science - Chemistry
Bexhill College
09.2020 - 07.2022
Associate of Applied Science - Applied Science
Bexhill College
09.2020 - 07.2022