Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kauan Silva Ribeiro

Redwood City,CA

Summary

I bring five years of strong costumer service experience, built on both professional practice and valuable skills I Learned from my mother, who was one of the best top sales professional in brazil. Thought her guidance i developed natural ability to understand customer needs communicate clearly, and deliver solutions with patience and professionalism, im fluent in English, Spanish and Portuguese, which allows me to assist diverse clients effectively. I am motivated ready to learn and committed to growing in a role that offers new challenges and opportunities. I am fully prepared to contribute positively to the team and provide excellence service to every costumer

Overview

2
2
years of professional experience

Work History

Relationship Banker

Bank of America
Redwood City, CA
09.2024 - 12.2025
  • Assisted clients with account inquiries and service requests, ensuring timely resolution.
  • Educated customers on banking products and services, enhancing financial literacy and engagement.
  • Processed transactions accurately, maintaining compliance with bank policies and regulations.
  • Built strong relationships with clients, fostering trust through personalized service and follow-ups.
  • Identified opportunities for account upgrades, contributing to customer satisfaction and retention.
  • Collaborated with team members to achieve branch goals and improve overall service delivery.
  • Participated in training sessions to enhance product knowledge and sales techniques for better client support.
  • Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
  • Strengthened client relationships by providing personalized banking solutions and excellent customer service.
  • Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
  • Expanded client base through effective networking and referral generation, leading to increased business opportunities.
  • Resolved customer complaints and disputes to maintain satisfaction and loyalty.
  • Collaborated with branch team members to improve overall performance and achieve sales targets consistently.

Sales Associate

PacSun-Pacific Sunwear
San Mateo, CA
01.2024 - 08.2024
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Processed transactions accurately using point-of-sale systems, improving checkout efficiency.
  • Collaborated with team members to achieve sales goals and enhance teamwork.

  • Resolved customer inquiries and complaints promptly, fostering satisfaction and loyalty.
  • Solved customer challenges by offering relevant products and services.

Education

No Degree - Engineering

Canada College
Redwood City, CA
05-2026

No Degree - Business

Skyline College
San Bruno, CA
01-2024

High School Diploma -

Hillsdale High School
San Mateo
06-2023

Skills

  • Relationship building and management
  • Sales expertise
  • Cash handling
  • Financial services
  • Creative thinking
  • Financial planning
  • Banking
  • Loans
  • Business development
  • Problem solving
  • Team collaboration
  • Effective communication
  • Attention to detail
  • Goal achievement
  • Service excellence
  • Time management
  • Relationship building
  • Problem-solving

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Native or Bilingual

Timeline

Relationship Banker

Bank of America
09.2024 - 12.2025

Sales Associate

PacSun-Pacific Sunwear
01.2024 - 08.2024

No Degree - Engineering

Canada College

No Degree - Business

Skyline College

High School Diploma -

Hillsdale High School
Kauan Silva Ribeiro