Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kauai Lolonyo

Murrieta

Summary

Adept at leading teams and optimizing operational procedures, my tenure at the U.S. Navy honed my skills in occupational safety instruction and project management. Demonstrating a knack for enhancing safety compliance and streamlining logistics, I excel in verbal communication and mentoring, significantly improving workplace efficiency and team cohesion.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Certified Surgical Technologist

U.S. Navy
12.2019 - Current
  • Created unobstructive operative fields by using retractors, sponges, and suction and irrigating equipment.
  • Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
  • Created safe operating environments for invasive and non-invasive procedures.
  • Introduced new staff members to training protocols regarding operating room procedures, infection control, safety standards, and overall facility policies.
  • Obtained patient vital signs and input/output measurements from inpatients.
  • Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
  • Minimized staff and patient infection risk by cleaning and disinfecting equipment instruments.
  • Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
  • Protected patients and healthcare team members from infection by sterilizing equipment and reusable supplies.
  • Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
  • Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
  • Monitored inventory levels to keep all medical equipment properly stocked.
  • Picked instruments and supplies for surgeries.
  • Recorded biologicals and test results.

Customer Service Representative

Anthem Blue Cross
11.2016 - 12.2019
  • Responded to customer requests for products, services, and company information.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Implemented and developed customer service training processes.
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
  • Trained new customer service representatives on best practices, policies and procedures.
  • Maintained confidentiality of patient finances, records, and health statuses.
  • Prepared insurance claim forms or related documents and reviewed for completeness.
  • Processed and recorded new policies and claims.
  • Collaborated with claims department and industry anti-fraud organizations to resolve claims.
  • Managed workload and priorities to meet claims processing meet deadlines.
  • Maintained knowledge of standardized medical billing codes.

Front Desk Guest Service Representative

Extended Stay America
11.2016 - 11.2018
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Enforced policies and procedures to increase efficiency.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Trained new staff members in customer service techniques and hotel operations.
  • Promoted hotel brand's loyalty program via social media, email and direct mail.
  • Prepared reports on guest satisfaction levels and other metrics.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Worked well in a team setting, providing support and guidance.
  • Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.

Guest Experience Captain

Buffalo Wild Wings
07.2016 - 11.2016
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Learned other teammates' work tasks to train as backup.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Developed and maintained positive relationships with customers to enhance service.

Car Parker

Hyundai Glovis
01.2016 - 07.2016
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Skilled at working independently and collaboratively in a team environment.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Proved successful working within tight deadlines and a fast-paced environment.

Retail Customer Service Associate

Sears
08.2015 - 01.2016
  • Coordinated efficient product deliveries to meet customers' demands.
  • Kept customer spaces clean, neat and organized for maximum appeal.
  • Protected products from damage by using proper packaging and bagging techniques.
  • Fulfilled customers' special requests for merchandise and delivery times.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Cross-trained and backed up other customer service managers.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Customer Service Cashier

Dairy Queen Grill & Chill
05.2015 - 07.2015
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Counted money in drawers at beginning and end of each shift.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Met customer service goals and exceeded customer expectations.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Provided support to crew members, facilitating quick food preparation and delivery.
  • Promptly resolved customer complaints, escalating major issues to supervisor.

Fast Food Worker

Firehouse Subs
01.2014 - 07.2015
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Promptly resolved customer complaints, escalating major issues to supervisor.
  • Provided support to crew members, facilitating quick food preparation and delivery.
  • Trained newly hired employees on routine tasks and customer service.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
  • Reconciled receipt totals, cash and credit payments to address shortages.

Education

No Degree - Human Resource Managment

Southern New Hampshire University
Manchester
06-2026

High School Diploma -

Sol C. Johnson High School
Savannah
06-2015

Skills

  • Coaching and mentoring
  • Verbal and written communication
  • Project management
  • Occupational safety instruction
  • Contamination monitoring
  • Safety and compliance inspections
  • Workplace inspections
  • Risk management
  • OSHA standards and codes
  • Microsoft Word
  • Material logistics knowledge
  • Supply and logistics planning

Certification

  • CST - Certified Surgical Technologist
  • Basic Life Support (BLS) Certification - American Heart Association.
  • OSHA 10-Hour
  • LSSWB - Lean Six Sigma White Belt
  • LSSYB - Lean Six Sigma Yellow Belt
  • LSSGB- Lean Six Sigma Green Belt
  • LSSBB- Lean Six Sigma Black Belt
  • DISC Leadership Certification
  • Certified Supply Manager
  • Agile Scrum Certification

Timeline

Certified Surgical Technologist

U.S. Navy
12.2019 - Current

Customer Service Representative

Anthem Blue Cross
11.2016 - 12.2019

Front Desk Guest Service Representative

Extended Stay America
11.2016 - 11.2018

Guest Experience Captain

Buffalo Wild Wings
07.2016 - 11.2016

Car Parker

Hyundai Glovis
01.2016 - 07.2016

Retail Customer Service Associate

Sears
08.2015 - 01.2016

Customer Service Cashier

Dairy Queen Grill & Chill
05.2015 - 07.2015

Fast Food Worker

Firehouse Subs
01.2014 - 07.2015

No Degree - Human Resource Managment

Southern New Hampshire University

High School Diploma -

Sol C. Johnson High School

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Kauai Lolonyo