Summary
Overview
Work History
Education
Skills
Community Leadership
Timeline
Generic

Katyana Sankat

Waterloo,ON

Summary

Dynamic professional with over three years of leadership experience in high-pressure, customer-focused environments. Proven ability to develop high-performing teams, resolve conflicts with empathy, and consistently exceed service and operational targets. Backed by a strong foundation in sustainability and legal studies, I bring sharp critical thinking, adaptability, and a values-driven approach to delivering impactful results across diverse teams.

Overview

5
5
years of professional experience

Work History

Research Assistant

United Nations
Trinidad And Tobago
03.2025 - Current
  • Worked alongside Trinidad and Tobago’s consultant to the United Nations to advance local alignment with the Sustainable Development Goals (SDGs), particularly on clean water and environmental sustainability.
  • Conducted policy research, community-level assessments, and stakeholder engagement to support the nation’s UN obligations and environmental priorities.
  • Aided in drafting briefing documents and proposals to strengthen governmental commitment to sustainable water access and infrastructure.
  • Applied academic foundations in sustainability and legal frameworks to bridge environmental justice and community development.

Supervisor

Starbucks
Waterloo , ON
03.2021 - Current
  • Lead daily store operations, including deployment, breaks, inventory, and customer support, ensuring peak performance during high-volume shifts.
  • Mentor and train new partners, fostering team morale, accountability, and adherence to Starbucks Mission and Values.
  • Drive customer satisfaction by resolving concerns with empathy, efficiency, and a customer-first mindset.
  • Spearhead community service initiatives as the designated Community Champion, including organizing local volunteer events.
  • Consistently recognized by the store manager and peers for leadership, reliability, and initiative.

Sales Associate

The Body Shop
Waterloo
09.2020 - 12.2020
  • Leveraged product knowledge and customer insight to recommend ethical beauty products, often surpassing sales targets.
  • Promoted sustainable and cruelty-free skincare, aligned with brand values, and customer interest in environmental justice.

Sales Associate

Le Château
Waterloo
06.2020 - 09.2020
  • Provided personalized styling advice to clients, driving customer satisfaction and repeat sales.
  • Maintained visual merchandising standards, and supported high-volume sales periods.

Education

Bachelor of Environmental Studies - Environment, Resources And Sustainability

University of Waterloo
Waterloo, None
01-2024

Associate of Applied Science - Biology And Chemistry

University of Belize
Belmopan, Belize
06-2019

Graduate Diploma in Business Administration

Wilfrid Laurier University
Waterloo, ON

Skills

  • Customer Service Excellence
  • Leadership and Team Coaching
  • Conflict Resolution and Problem Solving
  • Community Engagement and Outreach
  • Research and Policy Analysis
  • Social Media and Digital Tools
  • Microsoft Office (Excel, Word, PowerPoint)

Community Leadership

Santa Margarita Home Association – Volunteer Coordinator, Trinidad and Tobago| May 2020 – August 2020

  • Organized a large-scale food distribution initiative during COVID-19, raising over $50,000 TT to support 85 vulnerable families
  • Oversaw logistics, donor relations, and community outreach, while ensuring accountability and equitable resource distribution

Timeline

Research Assistant

United Nations
03.2025 - Current

Supervisor

Starbucks
03.2021 - Current

Sales Associate

The Body Shop
09.2020 - 12.2020

Sales Associate

Le Château
06.2020 - 09.2020

Bachelor of Environmental Studies - Environment, Resources And Sustainability

University of Waterloo

Associate of Applied Science - Biology And Chemistry

University of Belize

Graduate Diploma in Business Administration

Wilfrid Laurier University

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