Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
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Katya Shestayeva

Toronto,Ontario

Summary

I'm a motivated professional, eager to gain hands-on experience in a new office environment. I'm currently studying Business Administration at Seneca College. My previous experiences gave me a solid understanding of management and working on administrative tasks, which I'm excited to further advance. I'm proficient in various software skills after studying technology courses at Seneca throughout the last two years, with a commitment to continuous learning and advancing my skills further. I have strong organizational abilities and punctuality, complemented by a solid academic record. I'm a collaborative team player with a passion for helping others and contributing to team success. I love to bring an uplifting attitude to my workplace.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Jiu Jitsu Coach

Vaughan BJJ
Toronto, Ontario
11.2023 - Current
  • Instructed children ages 6-12 on proper techniques, strategies, rules, and regulations of the sport.
  • Adhered strictly to safety protocols while supervising practices or competitions.
  • Mentored team members in order to build confidence and foster a supportive environment.

Summer Camp Coordinator/Councillor

Tropinka Summer Camp
Peterborough, Ontario
06.2025 - 08.2025
  • Developed camp program schedules to ensure daily activities ran smoothly.
  • Monitored camper behavior throughout the day to ensure safety standards were being met at all times.
  • Conducted regular evaluations of staff performance and provided constructive criticism where necessary.
  • Resolved conflicts between participants in a respectful manner while maintaining fairness.

Customer Service Specialist

Toronto Pool Supplies
Toronto, Ontario
03.2023 - 09.2023
  • Responded to customer emails with accurate product and service information.
  • Maintained a high level of professionalism while interacting with customers via phone or email.
  • Processed returns, refunds, exchanges according to company policies and procedures.
  • Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
  • Addressed customer questions and concerns regarding products and services.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Call Center Agent

Trillium
Toronto, ON
11.2022 - 12.2022
  • Documented customer inquiries and feedback and entered service delivery suggestions in company database.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Assisted 350+ callers per week in fast-paced environment.
  • Helped clients navigate online systems within established frameworks to obtain services.

Marketing/Graphic Design Intern

StudeoHQ
Toronto, ON
02.2021 - 11.2022
  • Developed logos and icons for company employees
  • Edited and proofread documents before being published online (Copy-Writing).
  • Designed and printed online interactive sales and marketing collateral.
  • Organized and created email designs and designed print materials.
  • Used Canva, Adobe Photoshop, Illustrator, Premier Pro, and After Effects to create images, videos and layouts.
  • Created design concepts and sample layouts for webpages using Figma and Instapage.
  • Completed 3 Hubspot Marketing Certifications
  • Created posts for social media platforms, used Hubspot to post, edit and organize content.

Volunteer - Childcare Assistant

Praise and Daycare
North York, ON
06.2019 - 08.2019
  • Assisted in planning, organizing and implementing age appropriate activities to encourage learning.
  • Monitored children's play activities to verify safety and wellness.
  • Read stories, sang songs and taught basic skills such as color recognition and counting numbers.

Centre, Office/Clerk

Richmond Hill, Ontario
10.2018
  • Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
  • Enhanced recordkeeping storage space and usability by reorganizing physical filing systems.

Education

SHSM Program Completions -

Northview Heights Secondary School
Toronto, ON
06.2022

High School Diploma -

Northview Heights Secondary School
Toronto, ON
06.2022

Cyber Arts Program -

Northview Heights Secondary School
Toronto, ON
05.2022

Skills

  • Ability to work in a team
  • Communication skills
  • Quick learner
  • Time management
  • Curriculum coordination
  • Adaptability and flexibility
  • Teamwork and collaboration

Languages

  • Fluent in English and Russian

    • Certification

    • 3 Hubspot Marketing Certifications
    • Worker Health and Safety Certificate
    • Friesens Certificate
    • CPR Certificate
    • SHSM Certificate
    • Cyber Arts Certificate
    • Honors Graduate Certificate

    References

    References Available Upon Request

    Timeline

    Summer Camp Coordinator/Councillor

    Tropinka Summer Camp
    06.2025 - 08.2025

    Jiu Jitsu Coach

    Vaughan BJJ
    11.2023 - Current

    Customer Service Specialist

    Toronto Pool Supplies
    03.2023 - 09.2023

    Call Center Agent

    Trillium
    11.2022 - 12.2022

    Marketing/Graphic Design Intern

    StudeoHQ
    02.2021 - 11.2022

    Volunteer - Childcare Assistant

    Praise and Daycare
    06.2019 - 08.2019

    Centre, Office/Clerk

    10.2018

    SHSM Program Completions -

    Northview Heights Secondary School

    High School Diploma -

    Northview Heights Secondary School

    Cyber Arts Program -

    Northview Heights Secondary School

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