Katya Bissky
Victoria,BC
Summary
Dedicated professional with demonstrated strengths in administrative support, customer service, and project management. Highly adaptable and always willing to take on any task and learn new processes and skills. Strong background in cultivating positive relationships and effective collaboration.
Overview
9
9
years of professional experience
Work History
Assistant to the Dean
Camosun College, School of Arts & Science
07.2023 - Current
- Provided comprehensive administrative support to the Dean, managing calendars, scheduling meetings, and handling sensitive and confidential information with discretion
- Acted as a primary point of contact between the Dean and internal/external stakeholders, ensuring effective communication and information flow
- Participated in the development and implementation of new administrative procedures, contributing to the overall efficiency of the Dean's office
- Drafted, proofread, and edited documents related to academic policies, procedures, and official communications, maintaining a high level of attention to detail
- Facilitated communication and collaboration among various university departments to support cross-functional initiatives.
Operations Assistant
Camosun College, School of Health & Human Services
04.2022 - 07.2023
- Coordinated and compiled data from Chairs and Program Leaders to schedule all courses for each academic term
- Problem-solved to fix scheduling conflicts with the Academic Calendar, rooms, faculty, and other circumstances
- Sat on the School Curriculum Committee and assisted faculty with curriculum change proposals and process training
- Performed various HR responsibilities, such as interview prep, employee onboarding/offboarding, leaves, and faculty appraisals
- Assisted with training for the HR Operations Assistant role once filled and continued to act as a backup when needed
- Aided in organizing and supporting various school-wide events and ensured they ran smoothly.
Administrative Assistant
Macaloney Brewers & Distillers Ltd
09.2019 - 04.2022
- Provided direct support to all management and sales roles
- Led projects with multiple people and organized data & documents into a clear and cohesive final presentation
- Managed relationships with hundreds of current and potential investors
- Oversaw the handling of confidential data with regards to investors, employees, and legal business items
- Created, proofread, and made revisions to internal & external communications
- Coordinated in-person/virtual events & meetings and ensured they ran smoothly
- Effectively worked with Office and GSuite programs such as Excel, Word, Outlook, Powerpoint, Sheets, and Docs
- Assisted with clerical duties such as data entry, accounts payable/receivable, reconciliations, payroll, and record management.
Store Lead
Adorn Clothing Boutique
02.2019 - 09.2019
- Worked as the main salesperson and oversaw all duties
- Responsible for store scheduling, inventory control, receiving, merchandising, and social media accounts
- Handled all cash-out reports and deposits
- Provided excellent service to all customers and made sure their needs were being met
- Ensured the store was operating smoothly and communicated any areas of improvement with owners.
Salon Coordinator
Changing Times Hair Studio & Day Spa, Moda Salon Group
08.2014 - 08.2019
- Efficiently managed appointments and schedules for up to 15 staff members
- Processed cash and POS transactions and handled petty cash, balancing, and cash-outs
- Interacted with clients in a professional and friendly manner and ensured their needs were being met
- Managed orders, receiving, and inventory and maintained excellent relationships with sales representatives
- Assisted in interviewing and hiring new receptionists, and personally trained those selected
- Designed and created marketing materials for the company (brochures, cards, coupons, gift certificates).
Showroom Lead
Modern Beauty Supplies Inc
01.2018 - 02.2019
- Provided exceptional customer service and built strong relationships with wholesale clients
- Trained other employees for the showroom associate role, delegated responsibilities, and oversaw those tasks
- Processed transactions and handled showroom expenses, weekly deposits, and cash-outs
- Shipped and received orders from vendors and other showrooms, as well as created special orders for clients
- Stocking, cleaning, merchandising, and general organization.
Payment Solutions Specialist
Shaw Communications Inc
08.2017 - 01.2018
- Took specialized inbound calls and made outbound calls to overdue/at-risk customers
- Thoroughly analyzed financial history of customers to determine what realistic options were available to them
- Strived to find middle-ground solutions that helped both customers and the business
- Worked with admin and support teams to fix customer accounts
- Efficiently worked through high-stress situations to try and create the best experience for customers
- Upheld company's customer security and confidentiality standards.
Customer Advisor
Shaw Communications Inc
06.2016 - 08.2017
- Took inbound calls for cable customers in a call centre
- Answered billing inquiries, processed payments/refunds/credits, and fixed errors on accounts
- Suggested products and services based on a customer's wants/needs and effectively made necessary changes
- Strived to give customers great service and first-call resolution and worked hard to resolve any frustrations
- Worked alongside direct leader to set up focused team y-cables and debriefs
- Oversaw and completed the team's compliance reports and coached teammates whenever necessary
- Organized and participated in the Customer Advisor booth at Shaw's internal career fair.
Education
Business Administration -
Camosun College
Victoria, BC12.2016
General Studies -
Camosun College
Victoria, BC04.2014
Skills
- Proficient in Microsoft Office, Qualtrics, Adobe, Quickbooks, Zoom, and other various programs
- Excellent verbal and written communicator, skilled typist (75 WPM)
- Well-organized with an eye for detail
- Quick learner, hardworking with a range of practical experience
- Effective at conflict resolution while maintaining a balance between parties
- Very personable, great verbal skills, good sense of humour
References
Available upon request.
Timeline
Assistant to the Dean
Camosun College, School of Arts & Science
07.2023 - Current
Operations Assistant
Camosun College, School of Health & Human Services
04.2022 - 07.2023
Administrative Assistant
Macaloney Brewers & Distillers Ltd
09.2019 - 04.2022
Store Lead
Adorn Clothing Boutique
02.2019 - 09.2019
Showroom Lead
Modern Beauty Supplies Inc
01.2018 - 02.2019
Payment Solutions Specialist
Shaw Communications Inc
08.2017 - 01.2018
Customer Advisor
Shaw Communications Inc
06.2016 - 08.2017
Salon Coordinator
Changing Times Hair Studio & Day Spa, Moda Salon Group
08.2014 - 08.2019
Business Administration -
Camosun College
General Studies -
Camosun College
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