KATY WILLIAMS
Vancouver
Summary
Diligent server, bartender, and shift leader of 3 and a half years of experience. Brings forth the ability to handle a variety of situations with practicality and leadership, utilizes excellent communication skills to collaborate with team members and create a welcoming atmosphere. Works with a strong team oriented attitude and quick to adapt and learn in new environments. Deliver meticulous food preparation, unmatched customer service, skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Steamworks
08.2023 - Current
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
- Provided exceptional service to large parties, coordinating with the team for smooth operations.
Server, Bartender, Shift Leader
Craft Beer Market
03.2022 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
Server
El Furniture Warehouse
08.2021 - 10.2021
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Soda Jerk
Glenburn Soda Fountain and Confectionary
07.2020 - 08.2021
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Received food orders from individuals and explained offerings.
- Checked and recorded temperatures of refrigerator and freezer daily to verify proper working conditions.
- Cleaned utensils, dishes and glasses for customer use.
- Resolved customer concerns and relayed relevant information to supervisor.
- Maintained order and cleanliness of work areas to conform with health codes.
- Welcomed guests with personable attitude and smile.
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships..
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Stayed up-to-date on menu changes to help customers make food choices.
Daycare Worker
Little By Little
09.2019 - 03.2020
- Managed crafts and other hands-on activities to engage kids and promote development.
- Delivered direct, supervised care to groups of children between ages one and five.
- Led children in tidying up and handwashing to teach responsibility.
- Enforced rules to teach manners and maintain safe environment.
- Attended to lunch periods to help children open food packages and monitor activities
Cashier
Choices Markets
02.2018 - 08.2019
- Helped customers find specific products, answered questions and offered product advice.
- Operated cash register, collected payments and provided accurate change.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Welcomed customers, offering assistance to help find necessary store items.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
Education
Bachelor of Arts - Political Science
University of British Columbia
Vancouver, BC05-2027
High School Diploma -
Moscrop Secondary School
Burnaby, BC06.2019
Skills
- Menu Memorization
- Food Preparation and Safety
- Order Delivery Practices
- Ordering Procedures
- Bill Computation
- To-Go Order Preparation
- Order Accuracy
- Accurate money handling
- Cash handling
- Customer assistance
- Stocking and Replenishing
- Guest engagement
- Cash Register Operation
- Detail-oriented
- Dining area maintenance
- High volume dining
- Drink preparation
- Food and beverage pairings
- Point of sale (POS) system operations
- Dining crew workflow optimization
Certification
- Serving it Right Certification- Feb 2022- Feb 2027
- Registration number: 2166498
- Proserve Liquor License - Nov 2019-Nov 2024
- Registration number : 201911130081
Timeline
Server
Steamworks
08.2023 - Current
Server, Bartender, Shift Leader
Craft Beer Market
03.2022 - 08.2023
Server
El Furniture Warehouse
08.2021 - 10.2021
Soda Jerk
Glenburn Soda Fountain and Confectionary
07.2020 - 08.2021
Daycare Worker
Little By Little
09.2019 - 03.2020
Cashier
Choices Markets
02.2018 - 08.2019
Bachelor of Arts - Political Science
University of British Columbia
High School Diploma -
Moscrop Secondary School
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