Katy Trimble
St. Thomas,ON
Summary
Customer-focused professional with extensive experience in customer service, account management, and marketing. Committed to enhancing the customer journey from initial consultation to final delivery, with a strong interest in learning new skills and computer applications. Looking for the perfect fit in a long-term role with a local company.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work history
Freelance Graphic Designer & Photographer
Sole Proprietor
Fort Frances, Ontario
2012.05 - Current
- Collaborated with clients to identify needs and objectives.
- Assisted in problem-solving tasks while meeting tight deadlines.
- Created graphics for logos, print and web advertising
- Captured professional photographs for real estate, weddings, products, and families.
- Maintained accurate records and signed contracts.
- Provided clients with billing invoices, processed payments, and issued receipts.
- Conducted prompt follow-ups to ensure customer satisfaction.
Marketing & Administration
Berry Hill Ltd
St Thomas, Ontario
2023.10 - 2026.02
- Assisted in daily operations to support overall business functions.
- Handled multitasking duties across administrative, marketing, and sales floor tasks.
- Provided attentive customer service via phone, email, and in-store interactions.
- Created and scheduled social media posts and reels to enhance online presence.
- Updated Shopify website by adding new products and adjusting pricing.
- Managed inventory orders, billing, and invoicing processes efficiently.
- Reviewed competitor activities on social networks for potential improvements.
- Resolved shipping errors and followed up with customers to ensure satisfaction.
- Organised customer account details and social posting files systematically.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
Warehouse & Store Associate
Winners
St. Thomas, Ontario
2023.02 - 2023.10
- Assisted in managing till operations to effectively reduce checkout time for customers.
- Aided in handling returns and exchanges to maintain high levels of customer satisfaction.
- Followed company policies to promote a safe shopping environment.
- Collaborated with team members to support improved work efficiency and productivity.
- Responded to customer enquiries promptly to ensure positive feedback.
- Provided product information to assist in the buying decision process of customers.
- Worked under stressful timelines to unpack products in the warehouse and place them on the sales floor.
Radio & Digital Advertising Consultant
Acadia Broadcasting
Fort Frances, Ontario
2015.09 - 2021.05
- Devised efficient budget plans whilst maintaining quality of campaigns.
- Fostered strong relationships with media outlets for optimal placement of advertisements.
- Presented successful advertising concepts to prospective clients, securing new business opportunities.
- Maintained knowledge of latest industry trends and technologies to provide up-to-date advice and solutions.
- Coordinated scheduling of client meetings and advertisements for radio and digital platforms.
- Supported time management in a hybrid work environment to enhance productivity.
- Delivered professional and inclusive customer service with timely follow-up.
- Utilized Microsoft 365 for effective customer account management
Education
Diploma - Advertising Art/Graphic Design
Fanshawe College of Applied Arts and Technology
London 1996.09 - 1999.04
Certificate of Higher Education - Marketing Management
Fanshawe College
London 2021.09 - 2022.04
Skills
- Microsoft 365 and Office
- Adobe Creative Suite
- Canva and design tools
- Email marketing platforms
- Salesforce and CRM
- QuickBooks
- Shopify and e-commerce
- WordPress and website management
- Meta Business Suite and social media
- Facebook and Instagram advertising
- Customer relationship management
- Professional communication skills
- Organizational skills
- Attention to detail
- Time management strategies
- Conflict resolution techniques
- Team collaboration and adaptability
- Computer proficiency
Languages
English
Proficient (C2)
Affiliations
- Fishing
- Hiking
- Gardening
- Painting
- Photography
Accomplishments
Presidents Honour Roll 2022
Dean's Honour Roll 2021
1st Place - Northern Digital Marketing Challenge
References
References available upon request.
Timeline
Marketing & Administration
Berry Hill Ltd
2023.10 - 2026.02
Warehouse & Store Associate
Winners
2023.02 - 2023.10
Certificate of Higher Education - Marketing Management
Fanshawe College
2021.09 - 2022.04
Radio & Digital Advertising Consultant
Acadia Broadcasting
2015.09 - 2021.05
Freelance Graphic Designer & Photographer
Sole Proprietor
2012.05 - Current
Diploma - Advertising Art/Graphic Design
Fanshawe College of Applied Arts and Technology
1996.09 - 1999.04