Katy Travis

• Enhanced children's social skills by organizing group activities.
• Ensured child safety through diligent supervision and adherence to established protocols.
• Fostered emotional development by providing support, guidance, and encouragement during challenging situations.
• Improved communication skills by engaging children in age-appropriate conversations and active listening.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Recruited and hired, building a team that embodied the BCBGMAXAZRIA ethos with relationship building and meticulous evaluations.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Increased store profitability and customer satisfaction through ongoing staff training in customer service and product knowledge.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Implemented staff training programs, enhancing product knowledge and improving customer service skills.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Defined clear targets and objectives and communicated to other team members.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
• Trained and guided team members to maintain high productivity and performance metrics.
• Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
• Enforced company sales quotas, initiating disciplinary conversations, valuing transparency and problem solving to minimize staff turnover.
• Scheduled sales and backroom employees, reducing conflicts and ensuring timely execution of tasks through proactive rescheduling throughout each week.
• Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
• Identified and communicated potential loss prevention risks, actively reducing Club Monaco's annual loss.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Completed point of sale opening and closing procedures.
• Reconciled daily sales transactions to balance and log day-to-day revenue
• Trained new employees on proper protocols and customer service standards.
• Coached sales associates in product specifications, sales incentives, and selling techniques.
• Conducted regular performance reviews for sales staff.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Addressed customer complaints promptly and professionally.
• Executed visual merchandise displays to company standards.
• Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.

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