Katy Bast
Prince George,BC
Summary
Experienced with managing office environments and coordinating administrative tasks to support organizational goals. Utilizes strong organizational skills and effective communication to enhance team productivity. Track record of implementing efficient processes and maintaining high standard of operational excellence.
Overview
4
4
years of professional experience
Work History
Residential Cleaner
Rags to Riches
Prince George, BC
03.2025 - Current
- Maintained a high standard of quality control by consistently meeting clients'' expectations for cleanliness and professionalism.
- Improved client satisfaction by providing thorough cleaning services tailored to individual preferences and needs.
- Enhanced residential cleanliness through meticulous attention to detail and adherence to sanitary standards.
- Used time management and efficient cleaning methods to meet deadlines.
- Developed strong relationships with clients through consistent reliability, punctuality, and excellent service delivery.
- Offered flexible scheduling options to accommodate client availability, demonstrating adaptability and commitment to customer satisfaction.
Residential House Cleaner
Yellow Glove
Prince George, BC
04.2024 - 02.2025
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
- Developed strong relationships with clients, earning trust through reliability and attention to detail.
- Established a reputation for punctuality, professionalism, and dependability that contributed to high levels of client satisfaction and repeat business.
- Sanitized apartments after move-out or prior to move-in.
- Provided exceptional customer service, addressing concerns and customizing services to meet individual needs.
- Fostered open communication with clients regarding expectations and feedback, leading to better overall service delivery.
Department Manager
Sport Chek
Prince George, BC
10.2021 - 09.2023
- Maintained a high standard of quality control by consistently meeting clients'' expectations for cleanliness and professionalism.
- Improved client satisfaction by providing thorough cleaning services tailored to individual preferences and needs.
- Enhanced residential cleanliness through meticulous attention to detail and adherence to sanitary standards.
- Used time management and efficient cleaning methods to meet deadlines.
- Developed strong relationships with clients through consistent reliability, punctuality, and excellent service delivery.
- Offered flexible scheduling options to accommodate client availability, demonstrating adaptability and commitment to customer satisfaction.
Office Administrator
Landtran Logistics
Prince George, BC
09.2022 - 04.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
- Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
Education
High School Graduate -
Cedars Christian School
Prince George, BCSkills
- Appliance cleaning
- Bathroom sanitation
- Kitchen cleaning
- Deep cleaning expertise
- Maintenance
- Chemical handling
- Eco-friendly cleaning
- Efficient vacuuming
- Commercial and residential cleaning
- Administrative support
- Database entry
- File organization
- Customer engagement
- Verbal communication
- Document management
- Mail handling
- Telephone reception
- Document scanning
- Scheduling appointments
- Customer service
- Cash management
- Store operations
Languages
English
Full Professional
Timeline
Residential Cleaner
Rags to Riches
03.2025 - Current
Residential House Cleaner
Yellow Glove
04.2024 - 02.2025
Office Administrator
Landtran Logistics
09.2022 - 04.2024
Department Manager
Sport Chek
10.2021 - 09.2023
High School Graduate -
Cedars Christian School