Katy Abbasi
Vancouver,BC
Summary
A quick learner and an organized person with strong interpersonal skills and a high sense of responsibility. Having a Canadian experience as a receptionist in a five star hotel in New Brunswick, in a motel in Iran and as an instructor in an English language Institute, I'm looking forward to growing my skills and am always passionate about learning and interacting with people.
Overview
4
4
years of professional experience
Work History
Receptionist
Fredericton Inn
Fredericton, NB
2022.09 - 2022.12
- Provided callers with address, directions, company website and related information.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Instructor
Mahras Institute
Iran
2019.10 - 2021.04
- Observed and evaluated student performance and development and provided appropriate feedback on work.
- Prepared instruction through lesson plans to address student's assessed needs, goals and objectives.
Receptionist
Saraye Homayouni Motel
Iran
2018.04 - 2020.05
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Scheduled and confirmed appointments and meetings for management team.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Reported suspicious individuals to supervisor. Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Maintained front office cleanliness and organized supplies to increase productivity.
- Managed multiple tasks and met time-sensitive deadlines.
- Resolved customer problems and complaints.
Education
Diploma - Business & Digital Marketing Management
Vancouver Career College
Vancouver, BCPre-university Diploma - Mathematics & Physics
Rhapouyan Vesal
Iran07.2016
High School Diploma -
Dr. Hesabi High School
Iran06.2015
Skills
- Prioritization and Time Management
- Reliable and Punctual
- Teamwork skills
- Ability to speak English fluently(IELTS 75)
- Greeting and seating clients
- Customer Complaint Resolution
- Strong work ethic
- Critical thinking & problem solving
Timeline
Receptionist
Fredericton Inn
2022.09 - 2022.12
Instructor
Mahras Institute
2019.10 - 2021.04
Receptionist
Saraye Homayouni Motel
2018.04 - 2020.05
Diploma - Business & Digital Marketing Management
Vancouver Career College
Pre-university Diploma - Mathematics & Physics
Rhapouyan Vesal
High School Diploma -
Dr. Hesabi High School