Katto Rose Marie Cynthia Gnaba
Mississauga,ON
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Arche SARL
Abidjan
01.2017 - 08.2018
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
Education
Diploma - Business Administration
College Boreal
Toronto, ONSkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Verbal and written communication
Languages
English
Professional Working
French
Native or Bilingual
Timeline
Front Desk Receptionist
Arche SARL
01.2017 - 08.2018
Diploma - Business Administration
College Boreal