Kattie Mulder
Yucaipa
Summary
Experienced duty manager proficient in solving diverse issues. Proficient in business needs and focused on improving customer relations, team productivity and service quality. Demonstrated track record of success.
Overview
15
15
years of professional experience
2007
2007
years of post-secondary education
Work History
Manager on Duty
Walgreen's Pharmacy
Yucaipa
09.2010 - Current
- Provided guidance and support to team members when needed.
- Trained new employees on job duties and company policies.
- Ensured compliance with safety regulations, company policies, and procedures.
- Assigned tasks to employees and monitored progress of projects.
- Managed payroll records for accurate tracking of hours worked by staff members.
- Created schedules for staff members according to business needs.
- Reviewed daily sales reports to identify areas of improvement.
- Maintained inventory levels by ordering supplies as needed.
- Developed strategies to increase customer satisfaction ratings.
- Resolved customer complaints in a professional manner.
- Investigated incidents reported by customers or staff members.
- Audited cash registers at the end of each shift for accuracy.
- Monitored staff performance and provided feedback to ensure quality customer service.
- Delegated tasks among team members according to their strengths and abilities.
- Monitored employee productivity to provide constructive feedback and coaching.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Negotiated with vendors and suppliers to secure advantageous terms and pricing.
- Trained new employees on company policies, job duties, and performance expectations.
- Complied with company policies, objectives and communication goals.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Education
Redlands East Valley High School
Redlands, CASome College (No Degree) - Business Administration
Crafton Hills College
Yucaipa, CASkills
- Team management
- Employee training
- Payroll administration
- Inventory management
- Customer service
- Conflict resolution
- Scheduling
- Staff development
- Policy enforcement
- Scheduling proficiency
- Team building
- Decision-making
- Training and mentoring
- Task delegation
- Verbal and written communication
- Budget management
Timeline
Manager on Duty
Walgreen's Pharmacy
09.2010 - Current
Redlands East Valley High School
Some College (No Degree) - Business Administration
Crafton Hills College