Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Katie Afunda

Katie Afunda

Ottawa,Ontario

Summary

Proven achiever with extensive experience in office administration and customer relations, honed at PETCAM and other leading companies. Excelled in data management and problem-solving, enhancing customer satisfaction and operational efficiency. Demonstrated ability to exceed sales targets by over 20% through strategic planning and team leadership. Skilled in Microsoft Excel and fostering strong client relationships.

Overview

16
16
years of professional experience

Work History

Administrative Assistant

PETCAM
01.2022 - 11.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Scheduled office meetings and client appointments for staff teams.
  • Created and maintained databases to track and record customer data.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.

Call-center-representative

Winchester Medical Center
09.2016 - 05.2021
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Responded to customer calls and emails to answer questions about products and services.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Processed debit and credit card and electronic check payments.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
  • Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Investigated and resolved customer inquiries and complaints quickly.

Area Sales Manager

Les Brasseries Du Cameroon
06.2007 - 12.2015
  • Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
  • Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
  • Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
  • Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
  • Fostered a positive work environment within the sales team by encouraging open communication, teamwork, and mutual support among team members.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
  • Implemented innovative strategies to increase product visibility within the assigned territory while maintaining a professional brand image.
  • Developed comprehensive territory plans that ensured efficient allocation of resources and maximized productivity for the entire area.
  • Collaborated with marketing department to develop targeted promotional campaigns that drove sales growth.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Led sales region to increase sales and boost team morale.
  • Formulated tactics and strategies to target new potential customers within prioritized markets.
  • Coordinated and conducted well-organized product presentations and demonstrations to potential customers at seminars and trade shows.
  • Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.

Education

Certificate - Customer Service And Interview Techniques

Zabeel Institute
Dubai, UAE
09.2008

Honors (HGD) - Management Accounting

Cambridge International College
Buea, Cameroon
11.2005

Skills

  • Customer Service
  • Data Entry
  • Computer Skills
  • Office Administration
  • Microsoft Word
  • Time Management
  • Microsoft Excel
  • File Organization
  • Computer Proficiency
  • Customer Relations
  • Strong Problem Solver
  • Documentation and Recordkeeping
  • Database entry
  • Excel spreadsheets
  • Appointment Scheduling
  • Data organization
  • Records Management
  • Professional and mature
  • Filing and data archiving
  • Invoice Processing
  • Documentation And Reporting
  • Mail handling
  • Meticulous attention to detail
  • Data Management
  • Spreadsheets
  • Data Collection
  • Multi-line phone proficiency

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Administrative Assistant

PETCAM
01.2022 - 11.2023

Call-center-representative

Winchester Medical Center
09.2016 - 05.2021

Area Sales Manager

Les Brasseries Du Cameroon
06.2007 - 12.2015

Certificate - Customer Service And Interview Techniques

Zabeel Institute

Honors (HGD) - Management Accounting

Cambridge International College

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Katie Afunda