Katrine Brouillette

• Sparked social conversations with customers to provide a friendly atmosphere and smooth shopping experience.
• Arranged merchandise for a display to highlight new styles, attract customers and enhance sales.
• Monitored customer order process and addressed customer issues.

• Advertised and promoted open positions using social media and digital marketing procedures.
• Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
• Explained job duties, compensation and benefits to potential candidates.
• Facilitated job application processes for qualified candidates.
• Conducted reference checks, and french assessments along with providing health and safety documents
• Monitored applicant tracking system actions to support hiring deadlines and streamline candidate experiences.

Accomplishment: Promotion within 2 months of hired date.

• Oversaw administrative tasks while verifying accuracy and prompt completion of paperwork.
• Procured and obtained scanned records and uploaded to database.
• Maintained accurate records of payments, including tracking of invoices, payments (accounts receivable & accounts payable)
• Provided exceptional customer service through direct communication with clients.

• Placed an emphasis on residents regarding their concerns and interests.
• Recognized emergencies to be notified.
• Maintained order and cleanliness of work areas to conform with health codes.
• Developed great team spirit with other personnel by pitching in and helping with task completion.
• Prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
• Provided emotional support and closely supervised patients suffering from dementia and Alzheimer's.

• Fielded incoming telephone calls to answer questions, direct callers, and take messages for staff
• Kept appointments on schedule by letting staff know of arrivals and organizing supporting materials for one-on-one and group meetings
• Supported professional appearance of office areas by keeping front desk clean and orderly
• Kept business finances current and accurate by inputting new transactions and reconciling accounts
• Organized efficient, easily accessed file system for digital and physical records.
• Handled customer complaints within respective timelines.
• Displayed strong organizational skills by being able to keep up with various customer needs (i.e. scheduling & cancellations)
• Eliminated cross-contamination

• Helped underdeveloped areas improve infrastructure and educational facilities with targeted construction projects
• Elevated education of local peoples by assisting teaching educational classes.

• Resolved guest issues by working with customer service leaders and area managers to meet individual needs
• Recorded daily transaction precisely to avoid errors and keep logs accurate
• Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies

• Processed payments and updated accounts to reflect balance changes.
• Sorted incoming mail and directed to correct personnel each day.
• Drafted professional business communication and answered phone calls and emails.
• Maintained front office cleanliness and organized supplies to increase productivity.