Katrina Willis
Montreal,QC
Overview
1
1
year of professional experience
Work History
Customer Service Representative
MavTek
07.2023 - Current
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Customer Service Representative
Alphanumeric Systems Inc.
12.2022 - 03.2023
- Adapted to fast-changing company guidelines.
- Demonstrated willingness to help colleagues whenever possible.
- Used critical thinking to assess problems & implement the most appropriate solution.
- Tracked customer service cases and updated service software with customer information
Coach
VoxData Solutions
09.2022 - 11.2022
- Supported agents while they assisted clients over the phone.
- Assisted management by keeping track of late or absent agents.
- Listened to calls & graded them according to company policies.
- Provided agents with constructive criticism & praise whenever possible.
Customer Service Representative
VoxData Solutions
02.2022 - 11.2022
- Answered high volume of calls with minimal wait times.
- Assisted customers while remaining attentive to their unique dispositions, de-escalating when necessary.
- Worked with police to dispatch emergency services to clients who were involved in car accidents.
- Assisted police with recovering stolen vehicles.
Education
No Degree - Anthropology & Sociology
Concordia University
Montreal, QCDiploma of College Studies - Science
Dawson College
Montreal, QC07-2020
Skills
- Professional Telephone Demeanour
- Managing Multiple Tasks
- CRM Software
- Technical Support
- Membership Inquiries and Renewals
- Microsoft Excel
- Microsoft PowerPoint
Timeline
Customer Service Representative
MavTek
07.2023 - Current
Customer Service Representative
Alphanumeric Systems Inc.
12.2022 - 03.2023
Coach
VoxData Solutions
09.2022 - 11.2022
Customer Service Representative
VoxData Solutions
02.2022 - 11.2022
No Degree - Anthropology & Sociology
Concordia University
Diploma of College Studies - Science
Dawson College
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